Senior Account Manager, Client Initiatives Program

Job

Description

POSITION TITLE: Senior Account Manager Client Initiatives Program

DEPARTMENT: Client Services AmazonMGM Desk

LOCATION: Burbank CA (Hybrid)

REPORTS TO: AmazonMGM Client Lead

COLLABORATES WITH: SVP Localization Global Account Lead Operational Leads Business Excellence and cross-functional teams

ABOUT THE ROLE:

Position Overview
This role is dedicated to supporting Deluxes AmazonMGM account through the leadership and execution of special initiatives that support the core localization workflows. These initiatives are essential to the smooth running evolution and operational maturity of the account. The Senior Account Manager acts as the primary point of contact for these programs managing escalations driving reporting and data initiatives coordinating multi-team operational projects presenting progress to the client and ensuring alignment across internal stakeholders.

RESPONSIBILITIES:
Serve as the primary point of contact for special initiatives with AmazonMGM
Present initiative updates risks and progress to client stakeholders
Influence client decision-making toward mutually beneficial outcomes
Attend client meetings and events as required
Manage inbound escalation tickets and partner with internal teams to resolve issues quickly and clearly
Collaborate with Business Excellence on reporting dashboards metrics and data-driven insights
Document and track initiative progress
Lead multi-team special projects across Operations Localization Dubbing Subtitling Fulfillment and Technology
Develop project plans timelines communication updates and risk mitigation strategies
Identify workflow gaps and support process improvement initiatives in partnership with operational leads
Ensure initiatives maintain momentum and cross-team alignment

QUALIFICATIONS:
Experience in localization within a studio streaming or high-volume operational environment
Strong project and program management skills
Ability to manage multiple stakeholders and drive clarity in ambiguous scenarios
Excellent communication and client relationship skills
Strong data literacy and comfort with dashboards reporting tools and KPI interpretation
Ability to influence without authority
Proficiency with Excel Smartsheet Teams and operational reporting tools

PREFERRED EXPERIENCE:
Familiarity with Deluxe structures teams workflows or terminology
Familiarity with Amazon Studios operational norms or experience supporting Amazon as a client
Experience in Senior Account Management Program Management or Client Services leadership
Exposure to process improvement PMO frameworks or Business Excellence
Familiarity with data visualization platforms such as Tableau

Scope and Autonomy:
Executes initiatives in partnership with the AmazonMGM Client Lead SVP Localization and Global Account Lead. Serves as the client-facing representative for special initiatives. Does not own strategic direction of the overall account. No budget or resource ownership. Operates with autonomy in day-to-day initiative execution.

About the Company:
Deluxe a subsidiary of Platinum Equity is a global leader in media and entertainment services for film video and online content. Since 1915 Deluxe has been the trusted partner for the worlds most successful Hollywood studios independent film companies TV networks exhibitors advertisers and others offering best-in-class solutions in post-production distribution asset and workflow management and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe the company employs over 3500 of the most talented individuals developers and industry veterans worldwide. For more information please visit .

We offer competitive pay and benefits program including medical dental & vision coverage vacation & sick leave 401(k) and more.

Diversity Statement:
Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.

Applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran status sexual orientation gender identity or expression genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the companys HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank CA and the base pay range for this role is $88000.00 - $110000.00 annually. Actual amounts will vary depending on education skills experience and geographic location. Standard PST hours. Occasional travel to client offices or events required.