Real Assets Client Service Associate

• We are seeking a Client Service Associate to join our Client Service team within MSCIs Client Coverage Organization.
• The Global Client Service Team is comprised of skilled financial professionals who provide first-tier support to clients across the world. As part of this global network you will play a key role in ensuring our clients receive timely high-quality service and gain maximum value from their MSCI solutions.
• In this role you will be responsible for addressing a wide range of access related methodology usage interpretational and technical queries related to Real Assets Market Data and Portfolio Services products. You will support clients across the EMEA region focusing on proactive engagement throughout the client journey from onboarding and adoption to ongoing usage and relationship health.
• Client interactions will primarily occur via email and telephone requiring strong communication skills problem-solving ability and product knowledge.
  As a Client Service Associate you will collaborate closely with Senior Client Service colleagues as well as partners from Sales Client Consultant Product Management Program Management Data and Research teams to deliver a seamless client experience. Your work will directly contribute to strengthening MSCIs long-term client relationships and overall client satisfaction.

• Provide premium service to assigned accounts ensuring high levels of client satisfaction and engagement.
• Build and maintain strong relationships by proactively sharing updates on product enhancements new releases and relevant announcements.
• Manage client expectations effectively and take full ownership of support issues through to resolution.
• Support the Client Coverage teams across Europe the Middle East and Africa (EMEA) to enhance the overall client experience.
• Contribute to service reviews service plans and renewal initiatives in collaboration with account managers and other stakeholders.
• Respond to detailed client inquiries regarding MSCI Real Assets products including Market Data Portfolio Services RCA Portfolio Climate Insights Portfolio Income Insights and others.
• Provide onboarding product training and walkthroughs for clients to ensure full adoption and understanding of solutions.
• Liaise with other MSCI departments to ensure all clients requests/inquiries are managed appropriately.
• Champion process improvements to drive efficiency scalability and best practice adoption within the client service function.
• Participate in and contribute to projects that enhance operational excellence and client engagement.
• Stay informed about MSCI product updates methodology changes and new product launches.

• 2-5 years of work experience; Relevant experience is a plus.
• Excellent written and verbal communication skills in English with the ability to clearly explain complex concepts and methodologies to clients and senior stakeholders.
• Demonstrated problem-solving and analytical skills with proficiency in Microsoft Office and confidence in handling data-driven tasks.
• A self-starter with high motivation accountability and the ability to work both independently and collaboratively in a fast-paced global environment.
• Proven ability to manage multiple client issues simultaneously and maintain focus until resolution.
• Comfortable working across diverse teams and cultures with a genuine appreciation for global collaboration.
• Bachelors Degree in any discipline (required).
• Masters degree in finance or professional certifications such as CFA CAIA or CA (preferred)
• Prior experience in client facing role preferably within financial services domain.
• Working knowledge of Salesforce and Gainsight (preferred).
• Familiarity with AI tools and digital productivity applications.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on