IT Onsite & Area IT HelpDesk Coordinator
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Job Location:
Dammam - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
A proactive and experienced IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. This role bridges hands-on technical support at local sites with leadership and operational oversight of the helpdesk team across a designated area or region. The ideal candidate will manage IT incidents ensure service delivery excellence and drive continuous improvement across support functions.
Qualifications :
Bachelors degree in Computer Science Information Technology or related field (or equivalent work experience).
5 years in IT support roles with at least 2 years in a team leadership or coordination position.
Strong technical knowledge of Windows Office 365 networking mobile device management and hardware troubleshooting.
Experience with ITSM tools (e.g. ServiceNow Jira Service Desk).
Familiarity with ITIL frameworks and best practices.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a fast-paced multi-site environment
Exposure to enterprise environments (e.g. manufacturing constructions) preferred.
Additional Information :
Skills:
- Self-motivated
- Knowledge in Facade and curtain wall market
- Problem solving abilities
- Excellent communication in Arabic and English
- Teamwork and team building
- Interpersonal skills
- Strong negotiations skills
- Working under pressure
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
