Principal Digital Deployment Manager Dynamics 365

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar is embarking on abold digital transformation to revolutionize our dealers systems- seamless intelligent and designed for the future. We are developing a scalable modern ERP solution for Caterpillar dealers built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes optimized workflows and AI-powered automation to streamline operations accelerate digital capability deployment and elevate customer experience across our global dealer network.

We are seeking a delivery-focusedPrincipal Digital Deployment Manager; Dynamics 365 to lead a team of Deployment Consultants supporting Caterpillar Dealers in the Americas and their selected System Integrator to deploy our Dealer ERP Template. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator aligning teams to program objectives managing risks and dependencies and ensuring consistent high-quality outcomes through scaled Agile practices.

What You Will Do:

• Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
• Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.
• Carry Voice of the Dealer into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365
• Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim Leapworks etc.
• Serving as an collaborative leader and liaison developing deep working relationships between Caterpillar Dealers System Integrators and Caterpillar product and engineering teams.
• Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects.
• Lead and mentor existing team members to foster a high-performing Agile culture
• Identifying escalating and tracking risks issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
• Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.
• Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template
• Give strategic leadership to your deployment team and set working priorities.
• Achieve Enterprise set Deployment targets for each calendar year.
• Manage team T&E budget.
• Limited Travel required. (Up to 25% of working time)

What You Will Have:

ERP & Systems Knowledge(MS Dynamics 365 focus)

• Hands-on experience with Microsoft Dynamics 365 in a product process or deployment leadership role.
• Understanding of ERP configuration security and integrations with related systems.
• Awareness of Microsoft release cycles and ability to assess new features for business value.
• Knowledge of System product lifecycle management including adoption and change management.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Planning: Tactical Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Plans for allocation of resources in line with unit goals technical and business objectives.

IT Program Management:Knowledge of project management; ability to plan organize monitor and control IT projects using appropriate technical resources. Directs team members in analyzing client requirements in an appropriate manner.

IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.

Considerations For Top Candidates:

• Demonstrate the ability to and experience of building teams processes and organizational frameworks in relation to ERP and System deployments
• Working experience of deploying Microsoft D365 and leveraging Mavim Leapworks and Walkme.
• The position typically requires a college or university degree or certification that is equivalent.
• Proven experience designing and implementing Dynamics 365 Customer Service
• Strong understanding of customer service and support operations Experience with full lifecycle implementations of Dynamics 365 from requirements gathering to deployment
• Extensive experience in systems architecture focused on Microsoft Dynamics 365 implementations
• Microsoft Azure: Experience with Azure PaaS and IaaS services including Azure Functions Logic Apps Service Bus Event Grid and Azure Data Factory
• Power Platform: Proficiency with Power Apps Power Automate Power BI and AI Builder
• Integration Technologies: Experience with Azure API Management Logic Apps Azure Service Bus and Azure Integration Services
• Data & Analytics: Knowledge of Azure Synapse Analytics Power BI and data modeling for Dynamics 365 implementations
• DevOps: Experience with Azure DevOps including source control pipelines and ALM practices for Dynamics 365
• Security: Knowledge of Microsoft Entra ID (formerly Azure AD) role-based security and data protection in Dynamics 365 implementations
• Excellent interpersonal skills are required in order to deal with sensitive issues develop others or influence others inside and outside the department to take specific actions.
• Knowledge of Caterpillar business and dealership operations preferred
• Interest in AI transformation

Additional Details:

• This position has the option to be based in Chicago IL Peoria IL Irving TX (Dallas) Scottsdale AZ

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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