Help Desk Technician (Full Year)

Dedham, MA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description of Help Desk Technician (Full Year)

Reports to Technology Director

General Information:

8-hour days
Sick days per district guidelines
Variety of Health plans through Town of Dedham
weeks vacation (20 Days)
3 Personal Days

General aptitudes required: Demonstrates strong technical skills with a working knowledge of loading and troubleshooting both software and hardware. Able to quickly diagnose and repair computers and peripherals while interacting effectively with a wide range of users. Highly organized efficient and capable of working independently.

Specific Duties will include:

Provide technology assistance to staff in a timely fashion with emphasis on supporting the classroom to advance student learning.
Demonstrates accountability by tracking and resolving issues through completion.
Use the Help Desk Ticket System in a complete and timely way.
Communicate effectively including timely and effective use of email.
Install hardware including setting up computers mobile labs projector and other technology as needed
Troubleshoot install reinstall and update software. Reimage machines as needed.
Troubleshoot and correct network connections problems.
Troubleshoot and correct printing problems.
Support and work collaboratively with the technology team.
Identify research prioritize and resolve technical problems as they arise.
Research and investigate software issues.
Performs preventative maintenance on a routine basis.
Assist with installing and troubleshooting other peripherals (e.g. monitors scanners interactive projectors document cameras).
Assist with network login and email login issues.
Move computers monitors and other peripherals as necessary.
Maintains accurate inventory for buildings assigned.
Assist technology team in deployment enrollment and collecting of student devices.
Assist students and library staff with technical issues on student devices.
Repair and troubleshoot student devices when necessary.
Research & coordinate new software for presentations to the technology team.
Have familiarity with Google software products especially Google Workspace for Education.
Communicates with main office staff to let them know you are in the building.
Carries and promptly answers a cell phone to support emergency response needs.
Displays appropriate identification at all times.
Has dependable personal transportation.

Completes other duties as assigned.

Required Experience:

Job Description of Help Desk Technician (Full Year)Reports to Technology DirectorGeneral Information:8-hour daysSick days per district guidelinesVariety of Health plans through Town of Dedham weeks vacation (20 Days)3 Personal DaysGeneral aptitudes required: Demonstrates strong technical skills with...

Job Description of Help Desk Technician (Full Year)

Reports to Technology Director

General Information:

8-hour days
Sick days per district guidelines
Variety of Health plans through Town of Dedham
weeks vacation (20 Days)
3 Personal Days

Specific Duties will include:

Provide technology assistance to staff in a timely fashion with emphasis on supporting the classroom to advance student learning.
Demonstrates accountability by tracking and resolving issues through completion.
Use the Help Desk Ticket System in a complete and timely way.
Communicate effectively including timely and effective use of email.
Install hardware including setting up computers mobile labs projector and other technology as needed
Troubleshoot install reinstall and update software. Reimage machines as needed.
Troubleshoot and correct network connections problems.
Troubleshoot and correct printing problems.
Support and work collaboratively with the technology team.
Identify research prioritize and resolve technical problems as they arise.
Research and investigate software issues.
Performs preventative maintenance on a routine basis.
Assist with installing and troubleshooting other peripherals (e.g. monitors scanners interactive projectors document cameras).
Assist with network login and email login issues.
Move computers monitors and other peripherals as necessary.
Maintains accurate inventory for buildings assigned.
Assist technology team in deployment enrollment and collecting of student devices.
Assist students and library staff with technical issues on student devices.
Repair and troubleshoot student devices when necessary.
Research & coordinate new software for presentations to the technology team.
Have familiarity with Google software products especially Google Workspace for Education.
Communicates with main office staff to let them know you are in the building.
Carries and promptly answers a cell phone to support emergency response needs.
Displays appropriate identification at all times.
Has dependable personal transportation.