Field Application Engineer

Toradex is a global company strongly focused on engineering & technology. Were powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If youre interested in being a driving force at an agile technology company engineering clever computing solutions & helping other companies bring their products to life we should talk.

Description

As an Field Application Engineer in Developer Experience team your mission is to remove friction for developers using Toradex solutions. Youll support developers create technical documentation demos reproducible references and automation that let customers go from prototype to production faster. You will drive our efforts to have the best technical support experience in the industry including assisting customers through our AI-powered developer community. Youll work closely with R&D Product and Marketing and be the voice of developers inside Toradex.

Responsibilities

Your responsibilities will include the items below:

• Provide technical support and guidance to developers integrating Toradex System on Modules (SoMs) into their products.
• Create and maintain technical documentation and articles to ensure developers can easily solve issues and implement solutions independently.
• Contribute to building the leading self-service support experience in the embedded computing industry through high-quality documentation community interaction AI-assisted support and automation.
• Help translate complex technical concepts into clear and actionable guidance for developers and engineers using Toradex hardware and software.
• Serve as a key stakeholder in the overall user experience of Toradex products providing feedback to internal engineering teams based on customer challenges and use cases.
• Interact directly with customers through email the Toradex Community Forum and other support channels helping resolve technical issues efficiently.
• Identify recurring customer pain points and proactively update documentation or examples to reduce future support load.
• Help promote and demonstrate Toradex solutions through webinars blogs and developer-focused technical content.

Requirements

• Hold a Bachelors or Masters degree in Electrical/Electronic Engineering Mechatronics Engineering Computer Engineering or Computer Science.
• Availability to work from the Toradex Office in Campinas/SP at least 4 days a week.
• Detail-oriented and capable of managing multiple support cases and documentation tasks simultaneously.
• Ability and passion to learn new technologies related to embedded software hardware and system integration.
• Capable of working both independently and collaboratively within a cross-functional team (engineering marketing support).
• Strong problem-solving skills and ability to analyze hardware/software integration issues.
• Linux experience:
  • Proficient as a user or system administrator.
  • Experience with Embedded Linux development and configuration.
• Experience developing or debugging applications for Embedded Linux devices.
• Knowledge of hardware interfaces and how to use them on the software side such as:
  • GPIO I2C SPI UART MIPI-CSI LVDS and others.
• Experience with Git (collaborating in multi-contributor repositories).
• Ability to read and understand hardware schematics.
• Knowledge of software design patterns and anti-patterns.
• Proficient in C/C and Python programming languages.
• Familiar with at least one shell scripting language (e.g. Bash).
• Strong proficiency in English with excellent written and verbal communication skills.

Preferred Qualifications

• Experience providing technical support to customers in a hardware/software company.
• Previous experience in developer enablement documentation or customer-facing technical roles.
• Hands-on experience with Yocto Docker and Driver integration.
• Understanding of Agile development practices.
• Exposure to AI/ML on embedded devices or related technologies.
• Designed or debugged aPCB or embedded system professionally or as a hobby.
• Enthusiasm for communicating technical topics in webinars blog posts and developer talks.

What we offer:

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Flexible working hours
• Parking space
• Anniversary day off

Toradex is a leader in embedded computing serving innovative products to industrial medical automotive & IoT companies creating feature-rich & intelligent systems for demanding applications e.g. supercars self-driving tractors patient monitoring systems to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3000 industrial customers in over 70 different countries worldwide.

For more information

• Visit our Homepage:
• Connect with us and join our community!:
• Our YouTube Channel