Transaction Processor
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Transaction Processor Associate II Onsite
Pay Rate: $19.64 per hour
Hours:Standard hours are Monday through Friday 8:30 a.m. to 5:00 p.m. with the option to transition to 8:00 a.m. to 4:30 p.m. after training.
Location: Onsite
We are seeking an experienced Transaction Processor Associate II for a full-time onsite role. This position supports high-volume transaction processing tasks and includes cross-training in the call center queue. Standard hours are Monday through Friday 8:30 a.m. to 5:00 p.m. with the option to transition to 8:00 a.m. to 4:30 p.m. after training.
Position Overview
Reporting to a Transaction Processing Supervisor this role is responsible for researching analyzing and updating consumer information across multiple systems. The position also provides support to the customer service team as needed serving as a first point of contact for program information and password reset assistance. Successful candidates will bring a positive motivated approach to a fast-paced environment.
Primary Duties and Responsibilities
* Maintain a professional and courteous attitude while interacting with internal staff consumers and partners
* Process case maintenance transactions accurately and within procedural guidelines
* Evaluate and determine eligibility of medical expenses for assigned programs
* Communicate through both verbal and written channels as required
* Conduct consumer screenings by entering data into the Eligibility Determination System
* Meet or exceed productivity expectations for assigned tasks
* Achieve performance standards for quality with no errors as defined by the Quality Assurance Plan
* Deliver exemplary customer service internally and externally
* Maintain strong working knowledge of procedures and operating systems
* Complete tasks within required timelines to meet contractual guidelines
* Arrive on time and prepared to begin work at the start of the shift
* Demonstrate reliability consistency and a positive attitude toward all responsibilities
* Adhere to the site attendance policy
* Support customer service by handling incoming calls serving as the initial point of contact for beneficiaries
* Accurately document all consumer interactions
* Follow all applicable workplace guidelines and policies
Experience and Education
- College degree preferred
- Previous eligibility determination or transaction processing experience is strongly beneficial.
Required Skills and Abilities
* Ability to type at least 40 WPM
* Strong organizational skills and ability to set priorities in a dynamic environment
* Proficiency or ability to be trained in standard software and PC systems
* Analytical problem-solving skills and openness to coaching and feedback
* Strong attention to detail and commitment to meeting deadlines
* Ability to sustain productivity while maintaining quality output
* Detail orientation with the ability to identify and resolve quality issues
* Ability to work independently following initial training
* Comfort navigating multiple applications and researching solutions efficiently
* Strong customer support mindset with an ability to guide consumers to effective solutions
* Ability to remain calm professional and solution-focused during conflict or escalations
* Ability to work full-time in a structured environment performing a variety of tasks throughout the day
Work Environment
* Work is performed in a professional office setting
* Overtime may be required including days evenings or occasional weekends
* Extremely fast-paced environment
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
