Executive Senior Executive Assistant Manager Premium Services (Lounge Operations)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will join Airport Operations Department Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.
Key Responsibilities include:
- Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
- Managing vendors and service providers (housekeeping passenger servicing catering maintenance etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
- To be involved in the selection and performance review of the vendors team.
- Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
- Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
- Handling pax in the lounge.
- Handling flight disruptions (lounge support).
- Involvement in projects involving the development of service deliveries IT and lounge infrastructure.
Requirements
- A degree in any discipline
- Keen interest in operations and customer service.
- Good vendor management and communication skills would be plus.
- Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
- IT Proficiency e.g. MS Office
- Ability to work rotating shift hours including weekends and public holidays
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
Manager
Key Skills
- Microsoft Outlook
- Microsoft Word
- Personal Assistant Experience
- Microsoft Powerpoint
- White Papers
- Calendar Management
- Microsoft Excel
- Sharepoint
- Administrative Experience
- Budgeting
- DoD Experience
- Google Suite
About Company
For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 65 cities in some 30 countries, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 100 aircraft. SI ... View more
