Sales Operations Associate

Via is on a mission to build modern public transportation networks that expand access to jobs healthcare and education. Our technology powers hundreds of transit systems globally transforming outdated and fragmented networks into smart efficient data-driven mobility solutions. As the recognized leader in TransitTech we partner with governments operators and private organizations worldwide to design and operate the next generation of transportation.

As a Sales Operations Associate at Via Japan you will help shape the future of mobility by enabling our sales product and operations teams to bring Vias solutions to municipalities and transportation operators nationwide. Youll join a fast-growing Tokyo team at the center of partner engagement operational insight and strategic this role youll support the full partnership lifecycle - from early sales scoping to deployment and ongoing performance improvement - serving as a trusted advisor to internal teams and external partners to ensure our solutions deliver measurable impact.

What Youll Do:

• Full ownership of high-visibility initiatives that help Japan partners adopt and optimize Vias technology.
• Drive CRM excellence and sales pipeline visibility ensuring teams have the data momentum and clarity needed to move opportunities forward.
• Support the sales team in scoping solutions that address partner mobility challenges - from early project scoping to launch execution and beyond.
• Analyze transportation operational and rider behavior data to uncover insights and shape performance recommendations service design adjustments and strategic improvements.
• Serve as a communication hub bridging partners and Vias global teams (sales product engineering operations marketing) ensuring alignment and smooth execution.
• Troubleshoot operational or product challenges with speed and empathy escalating thoughtfully and helping partners achieve long-term success.
• Represent Via in meetings workshops and presentations with a professional confident presence in both English and Japanese.

Who You Are:

• 3 years of relevant experience in SaaS mobility operations implementation customer success or solution engineering.
• Strong communication skills in both English and Japanese (verbal & written) including client-facing settings.
• Tech-savvy and quick to learn new tools systems and product concepts.
• Experience working with municipalities public sector partners or transportation operators.
• Understanding of mobility transit operations or technology platforms.
• Proactive resourceful problem-solver who enjoys tackling ambiguous challenges.

Compensation & Benefits:

• Compensation will be competitive and aligned with experience. More details will be provided during the interview process.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.