Workplace Experience Agent Lead

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.

The Workplace Experience Agent Lead is an integral part of Lathams Workplace Experience role will be responsible for providing knowledgeable and consultative assistance to our clients attorneys paralegals and staff proactively and assigning work to the 24/7 team members while organizing assigning delegating and coordinating the work of the 24/7 team to ensure objectives are met in a timely manner and leveraging as appropriate additional firm resources to ensure support excellence. This role will be located in our Global Services Office located in Downtown Los Angeles.Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The hours for this position are from 2:00 pm - 10:30 pm on Sunday - Thursday.

Other key responsibilities include:

• Utilizing a customer interaction system to provide high-quality knowledgeable and consultative customer service and administrative support for workplace experience-related tasks such as reception facility host conference room emergency notification and travel support services
• Curating experiences in the workplace to make the internal and external client feel valued part of the community and always impressed by the level of service
• Providing high-touch customer service to all visitors and guests
• Supporting and training others on processes and workflows
• Contributing to a team environment that ensures all agents are equally taking ownership of department tasks and responsibilities
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Exhibit excellent communication skills both written and verbal
• Demonstrate exceptional customer service skills with the intention to go above and beyond for every request
• Possess the ability to assess situations and take action without the direction of others

And have:

• A high school diploma or equivalent
• A minimum of three (3) years of prior workplace experience receptionist technology hospitality or inbound customer service call center experience
• Administrative experience and familiarity with professional services organizations preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws. #EntryLevel #LI-MN1 #WayUp