Client Service Analyst

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive casual and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About the Position

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients striving to exceed their expectations.

This role is based on-site at our Carmel IN Headquarters five days a week. While we are an in-office organization we do our best to offer flexibility when needed ensuring both work-life balance and uninterrupted business operations.

Applicants must be authorized to work in the U.S. without sponsorship.

Responsibilities

Collaborate with the Client Success Manager to ensure clientsatisfaction.
Become a product expert with the support of our internal teams.
Educate clients on product features and enhancements usingvirtual technology.
Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
Identify areas for improvement and propose solutions to optimize software performance and the clients return on their software investment.
Proactively seek opportunities to broadenclientknowledge of best practices and their application to customer implementations.
Document and share clientutilization and product performance with internal team members to enhance overall product services and sales performance.
Translate clientneeds into actionable items.
Efficiently and accurately respond to inquiries both written and verbal.
Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

Bachelors Degree preferred; High school diploma or equivalent required.
Minimum 4 years experience in SaaS software support or client success required.
Previous software data analysis analytics and / or informatics experience is required.
Healthcare / Healthcare Terminology knowledge or experience is advantageous.
Strong communication skills both written and verbal.
Commitment to continuous learning.

Why Clinical Architecture
We offer:

Opportunities for learning development and growth.
Experiences that connect you with colleagues.
A laid-back work environment with thoughtful amenities.
Paid Volunteer Time Paid Holidays & PTO including our own winter break week for full-time team members.
Sabbatical opportunities for tenured team members.
Comprehensive Medical Dental Vision and ancillary insurance options for eligible employees.
Maternity and Parental leave benefits.
Employer paid Short-term Disability & Long-term Disability.
Health and Wellness incentives.
401k Matching.
Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race color religion sex national origin gender identity or expression sexual orientation age disability veteran status marital status or any other protected characteristic.

Required Experience:

Who We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive casual and comprised of people dedicated to delivering w...