Repairs Scheduler
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Full Time (37 hours per week)
Permanent
This role is hybrid working from our head office in Bedford and from home. You will be office-based until fully trained; once competent you can adopt a hybrid working pattern to be agreed with the Scheduling Team Leader.
There is a requirement to work a late shift from home (12pm 8pm). In addition one week in every four you will work half a day on a weekday and half a day on a Saturday. We can be flexible with this.
Make a real difference in our brand-new in-house repairs & maintenance service
Are you an experienced works scheduler with a background in dynamic scheduling systems and a passion for delivering excellent customer service Do you want to be part of our brand-new in-house repairs & maintenance service where your work makes a difference to our customers and youre valued as a key member of our workforce If so we want to hear from you!
Repairs and maintenance services affect our customers personally impacting their quality of life and satisfaction with their homes. To provide the very best service possible we are bringing our repairs and maintenance service in-house.
As a Repair Scheduler you will be:
Be a confident people person who works seamlessly with our tradespeople and sub-contractors.
Scheduling the right colleague for each job and plan daily workloads efficiently and effectively.
Helping maximise first-time-fix rates and minimise travel between jobs.
Reducing disruption to customers by planning thoughtfully and communicating clearly.
What Were Looking for a Repair Scheduler:
Experience of logistical planning or other comparable scheduling service.
An organised approach to work with a positive attitude and great time management.
A strong demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs.
Housing repairs and maintenance knowledge beneficial but not essential.
Good communication and IT skills.
Working pattern
Hybrid role: office-based during training then a mix of office and home working (to be agreed). Late shift 12pm8pm from home. One week in every four includes half-day weekday and half-day Saturday working (flexible).
Employee Benefits
We believe in rewarding our team with more than just a addition to a wealth of other benefits and as part of our commitment to your wellbeing and development we offer:
A competitive salary of 27825.00 per annum.
Annual leave entitlement of 28 days (increasing with length of service to 33 days) PLUS paid bank holidays.
Generous contributory pension scheme with up to 12% contributed by bpha.
Free private health care (family members can also be added at a cost).
Free life assurance.
Discounted gym membership.
A range of free wellbeing services including digital gym and fitness classes.
Hybrid working.
Are you ready to make a difference
If youre ready to make a positive impact and develop your career in our team wed love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening including DBS check and references.
INDMED
About us
bpha is a Housing Association located in the Oxford to Cambridge Corridor which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent shared ownership and supported housing.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
We invest the money we make in existing homes to enable us to build new homes and to deliver new and improved services.
As a bpha employee youd be joining 500 passionate and valued colleagues. All working together to achieve our mission and deliver quality service for over 20000 homes and a more than 33000 residents (and counting!).
Our vision and values
Quality homes. Connected communities.
Our vision underpins our commitment to provide and maintain safe sustainable efficient high standard homes for local people.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
bpha is a social housing association located in Bedford. We provide a wide range of social housing throughout Cambridgeshire, Northamptonshire and beyond.
