DevOps Engineer II

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About This Role:

The DevOps Engineer II works with various team members from across the organization primarily in the technology management division. The successful candidate will be part of a collaborative DevOps team which provides continual proactive technical infrastructure support and improvement in all environments of Forrester services/products and platforms ensuring their optimal systems availability and reliability. This individual must contribute to the improvement of DevOps implementation while applying IT securitys best practices.

Job Description:

• Participate in all stages of infrastructure provisioning from Proof of Concept (POC) to production support.

• Assist with the implementation of security best practices and initiatives at all levels of the systems infrastructure.

• Adhere with DevOps principles/pillars.

• Develop and improve DevOps process automation scripts (such as Terraform) to improve systems efficiency.

• Ensure maximum uptime and stability of cloud and on-premises environments including production staging testing and development environments.

• Apply the latest OS and security patches ensuring the compatibility of underlying running application.

• Participate in the disaster recovery/business continuity (DRBC) routine exercises.

• Handle help desk and JIRA tickets and mitigate any production issues.

• Ensure accurate knowledge base documentation in a timely manner.

• Manage and optimize unified logging system and APM (application performance management) monitoring tools and constantly reduce the MTTR (mean time to recovery).

• Provide mission-critical production support in case of an outage during off-business hours if necessary.

Job Requirements

• Bachelors degree in fields related to technology engineering or computer science; Masters degree is a plus.

• Relevant work experience either in software development or IT infrastructure industry.

• Strong knowledge of secure web app deployments in AWS.

• Advanced experience as a Linux administrator particularly Amazon Linux.

• Knowledge of Windows server administration is a plus.

• Experience with continuous integration/continuous delivery (CI/CD) CodePipeline Jenkins Git.

• Experience with containerized microservices delivered with Docker Kubernetes (Primarily AWS EKS).

• Strong skills and best practice knowledge with automation tools such as Terraform CloudFormation.

• Creativity and experience with software programming experience with IT security familiarity/experience with the DevOps process.

• Strong scripting skills using Shell and Python or Go (a plus).

• Knowledge of web application programming languages (such as Python JavaScript NodeJS Java etc.).

• Professional IT certifications such as CKA CKAD CKS and AWS certifications (a plus).

• Experience in designing building maintaining migrating tuning administering supporting and solving problems in complex server environments.

• Experience working collaboratively with various applications development teams throughout the organization to resolve problems.

• Excellent written and oral communication skills necessary to produce and process technical documents.

• Excellent problem-solving and analytical skills and the ability to translate business requirements into information systems solutions.

• The ability to work with little supervision; someone who is self-driven and motivated.

• Willingness to work on a monthly on-call rotation.

• Willingness to travel to headquarters in Cambridge MA. (approx. annual)

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