Director of Field Service

Auburn Hills, MI - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This role sits within ABBs Robotics business a leading global robotics company. Were entering an exciting new chapter as weve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI robotics and next-generation computing. By joining us now youll be part of a pioneering team shaping the future of roboticsworking alongside world-class experts in a fast-moving innovation-driven environment.

This Position reports to:

Robotics US Country Leader

In this role you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Field Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

Key Responsibilities

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving implementing reporting and monitoring of performance targets as part of the respective unit P&L (financial productivity investments customer satisfaction operational excellence etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Qualifications

Bachelors Degree preferably in Engineering Operations or similar field preferred; will consider relevant work experience too.
Minimum 15 years experience in automation solution projects preferably lead through the field service operations.
Preferred Qualifications: Possess experience with projects with Robotics solutions for Powertrain Food & Beverage Paint Arc Welding Material Handling Body-in-White among others.
Experience with customers management leading the team to answer urgent priorities successfully.
Have a demonstrated track record of Safety and its improvements throughout trainings certifications process improvements etc.
Open to travel for customers visits.
Candidates must possess authorization to work permanently without sponsorship now or in the future

We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Contribute to a collective vision. This is where progress takes flight teams turn ideas into impact and we define whats next. Run What Runs the World.

#ABBCareers

#RunwithABB

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Required Experience:

Director