Claims Manager

Founded in 2014 Crossroads Talent Solutions LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience we specialize in connecting talented professionals with rewarding career opportunities ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF) the United States Army the United States Navy and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.

Job Title: DMAVR Claims Manager (Support Coordinator)

Location: Washington DC
Position Type: Full-time Contract (Service Contract Act Position)
Work Hours: MondayFriday 8:00 a.m.6:00 p.m. ET

Summary:
The DMAVR Claims Manager manages claims under the Defined Monetary Assistance Victims Reserve (DMAVR) program. This role involves reviewing processing and coordinating victim claims working directly with claimants EOUSA USAOs and other stakeholders to ensure victims receive appropriate restitution.

Responsibilities:

• Receive and review DMAVR claims for accuracy and completeness.
• Verify supporting documentation and identify discrepancies.
• Research case and restitution history in VNS and DOJ databases.
• Consult with claimants through the portal to resolve claim issues.
• Coordinate with EOUSA DMAVR Program Manager USAOs and DOJ offices.
• Reassign denied claims as needed or close claims after consultation.
• Maintain logs of communications and produce reports.
• Provide professional customer service to claimants and representatives.

Qualifications:

• Bachelors degree in business administration criminal justice or related field.
• Minimum 3 years of professional experience preferably in victim services or customer service.
• Strong research data analysis and organizational skills.
• Proficiency in Microsoft Office and online database tools.
• Excellent communication skills with the ability to handle sensitive cases.
• Ability to work independently and manage shifting workloads.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age disability status genetic information marital status ancestry protected veteran status or any other characteristic protected by applicable federal state and local laws.

Equal Opportunity Employer/Veteran/Disabled