Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Lead Consultant IT WPS M365 & Collaboration Tools Administrator

We are seeking a highly skilled and experienced M365 & Collaboration Tools Administrator who can the design development and implementation of automation solutions across our organization. This role requires deep technical expertise strategic thinking and the ability to collaborate with cross-functional teams to drive efficiency and innovation.

Responsibilities

Administer andmaintainthe Microsoft 365 environment including Exchange Online SharePoint Online OneDrive for Business Microsoft Teams and Power Platform.

Oversee governance permissions and lifecycle management for collaboration sites Teams and groups.

Configure and manage security compliance and retention policies within M365.

Manage Exchange Online mail flow distribution groups shared mailboxes and related configurations.

Support andmaintainMicrosoft Teamschannels policies templates and integrations with other M365 services.

Administer and configure SharePoint Online sites (communication team and hub sites) ensuring best practices in design and permissions.

Monitor service health troubleshoot issues and liaise with Microsoft support as needed.

Automate repetitive administrative tasks using PowerShell scripting or Power Automate.

Collaborate with infrastructure security and end-user computing teams to ensure consistent and secure collaboration environments.

Drive user adoption and provide training/support for collaboration tools and new features.

Strong knowledge of Windows OS Active Directory and Group Policy.

Experience with Microsoft Endpoint Manager (Intune) and SCCM.

Advanced PowerShell scripting for automation and security tasks.

Familiarity with endpoint security tools (Defender for Endpoint EDR solutions).

Understanding ofZero Trust principles and compliance frameworks.

Excellent troubleshooting and problem-solving skills.

Minimum Qualifications

Relevant years of experience in Microsoft 365 administration and collaboration tools management.

Strong technicalexpertisein:

o Exchange Online (mail flow hybrid setup migration policies)

o SharePoint Online (site management permissions governance)

o Microsoft Teams (configuration policies lifecycle management)

o OneDrive for Business and file sharing governance

Working knowledge of PowerShell scripting for automation and reporting.

Familiarity with Power Platform (Power Automate Power Apps) is desirable.

Strong understanding of security and compliance features in M365 (DLP retention auditing eDiscovery).

Experience with Active Directory / Azure AD integration and identity management.

Excellent problem-solving communication and documentation skills.

Microsoft Certified: Modern Desktop Administrator Associate or

Microsoft 365 Certified: Messaging Administrator / Teams Administrator / Collaboration Engineer

ITIL Foundation Certification (preferred)

Microsoft Certifications (e.g.MS-700MS-900SharePoint/M365 Admin Associate) are a plus.

Experience inworking with backup and restore tools.

Prior involvement in upgrade planning and rollout for Teams or SharePoint solutions.

Strong leadership and team facilitation abilities

Excellent time management and task prioritization

Focused on driving continuous improvement and automation

Collaborative transparent and proactive communicator

Ability to balance technical depth with business context

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.