AI Content Engineer

São José dos Campos - Brazil

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Why this role matters:
As an AI Content Engineer youll play a critical role in launching edrone in one of our key strategic regions for our LATAM growth - Mexico. This role exists to help users get value fast by building a scalable AI-powered education system that deflects support accelerates activation and drives organic acquisition.

About the role:
Youll have full ownership of content automation for the Mexican market - from Help Center articles and onboarding flows to SEO-driven blog content. Your focus will be on outcomes: using AI to scale content keeping product knowledge consistently up to date and enabling users to learn and succeed faster. Youll move quickly automate what matters and prioritize impact.
Youll be reporting directly to Cristiano Mendes CCO LATAM.

What youll get:

Join one of the first people building edrone in the Mexican market - shape how we go to market and define success.
Work on a product already used by 2500 eCommerce brands across Brazil and Poland
CLT Contract with a monthly salary of R$5.000-R$7.000
Fully remote work with occasional visits to our office in Sao Jose Dos Campos (SJC) Brazil
Benefits: food voucher transportation voucher and home office assistance TotalPass (for you and your family) health & dental insurance English classes covered by edrone full SESC credential life insurance and Telavita for mental health support

What youll be doing:

AI-Driven Content Generation & Maintenance: design and implement workflows using Generative AI to rapidly draft localize and update vast amounts of technical documentation and Help Center articles based on feature updates.
Template Engineering: develop and maintain a library of eCommerce Automation Templates ensuring their creation process is semi-automated and scalable across different use cases.
SEO Strategy and Organic Acquisition: identify high-intent low-competition keywords in the Mexican e-commerce niche and use AI tools for efficient topic clustering and content mapping. Write and publish strategic blog articles optimizing AI-generated drafts for native quality and driving organic traffic.
Support Deflection & Chatbot Integration: build and maintain the Help Center (Knowledge Base) focusing on optimizing content for use by AI Chatbots (e.g. training a bot on the knowledge base to handle first-line support queries).
Content Performance Analysis: use analytics to measure the contents direct impact on support ticket deflection and PQL generation iterating based on data.

Who you are:

2 years of experience writing technical content documentation or SEO-focused B2B blog posts.
(A must): Proven experience or strong interest in using Generative AI tools (e.g. using prompts for drafting localization or summarization) to accelerate content production workflows.

(A must): Native Spanish speaker with excellent written and verbal communication skills necessary for producing high-quality market-appropriate educational materials.
(A must): Previous experience or strong understanding of the business terminology and content consumption habits within the Mexican market (Mexico).
Proven ability to create engaging video tutorials (Loom or similar).

What success looks like in first 3 months:

Organic Traffic: Increase in the volume of organic visitors to the blog/website.
Support Deflection Rate: % of users who find the answer in the Help Center/AI Chatbot before submitting a ticket.
Content Velocity: Volume of new or updated content published per month.

What the recruitment process looks like

An Initial Online Interview with Milena Micor - People and Culture Partner - where well get to know you better.
An Online Interview with Cristiano Mendes - CCO LATAM focused on your skills and experience.
A Final Interview with the Leadership Team focused on mutual fit vision and long-term collaboration.
Decision regarding offer and welcome onboard!

Regardless of the outcome at any stage you will always receive feedback from us.

Why this role matters:As an AI Content Engineer youll play a critical role in launching edrone in one of our key strategic regions for our LATAM growth - Mexico. This role exists to help users get value fast by building a scalable AI-powered education system that deflects support accelerates activat...

What youll get:

Join one of the first people building edrone in the Mexican market - shape how we go to market and define success.
Work on a product already used by 2500 eCommerce brands across Brazil and Poland
CLT Contract with a monthly salary of R$5.000-R$7.000
Fully remote work with occasional visits to our office in Sao Jose Dos Campos (SJC) Brazil
Benefits: food voucher transportation voucher and home office assistance TotalPass (for you and your family) health & dental insurance English classes covered by edrone full SESC credential life insurance and Telavita for mental health support

What youll be doing:

AI-Driven Content Generation & Maintenance: design and implement workflows using Generative AI to rapidly draft localize and update vast amounts of technical documentation and Help Center articles based on feature updates.
Template Engineering: develop and maintain a library of eCommerce Automation Templates ensuring their creation process is semi-automated and scalable across different use cases.
SEO Strategy and Organic Acquisition: identify high-intent low-competition keywords in the Mexican e-commerce niche and use AI tools for efficient topic clustering and content mapping. Write and publish strategic blog articles optimizing AI-generated drafts for native quality and driving organic traffic.
Support Deflection & Chatbot Integration: build and maintain the Help Center (Knowledge Base) focusing on optimizing content for use by AI Chatbots (e.g. training a bot on the knowledge base to handle first-line support queries).
Content Performance Analysis: use analytics to measure the contents direct impact on support ticket deflection and PQL generation iterating based on data.

Who you are:

2 years of experience writing technical content documentation or SEO-focused B2B blog posts.
(A must): Proven experience or strong interest in using Generative AI tools (e.g. using prompts for drafting localization or summarization) to accelerate content production workflows.

(A must): Native Spanish speaker with excellent written and verbal communication skills necessary for producing high-quality market-appropriate educational materials.
(A must): Previous experience or strong understanding of the business terminology and content consumption habits within the Mexican market (Mexico).
Proven ability to create engaging video tutorials (Loom or similar).

What success looks like in first 3 months:

Organic Traffic: Increase in the volume of organic visitors to the blog/website.
Support Deflection Rate: % of users who find the answer in the Help Center/AI Chatbot before submitting a ticket.
Content Velocity: Volume of new or updated content published per month.

What the recruitment process looks like

An Initial Online Interview with Milena Micor - People and Culture Partner - where well get to know you better.
An Online Interview with Cristiano Mendes - CCO LATAM focused on your skills and experience.
A Final Interview with the Leadership Team focused on mutual fit vision and long-term collaboration.
Decision regarding offer and welcome onboard!

Regardless of the outcome at any stage you will always receive feedback from us.

Key Skills

Compliance Management
Information Management
Proofreading
Social Intelligence
Content Quality
Factual Information
Video Packages
Conduct Interviews
Records Management
Creative Content
Editorials
News Stories
Newsgathering
Content Reviews

Apply Now

About Company

Edrone

Pomagamy rozwijać e-commerce inteligentnie wykorzystując najnowocześniejsze technologie i techniki co potwierdza zadowolenie tysięcy klientów na całym świecie.

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