Lead I Software Engineering

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services

Position: Lead I - Software Engineering
Location: San Jose CA

Duration: 7 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Job Description:

Summary

As an HRSD Product Analyst you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities as well as project support.
You will be able to get vast experience within various applications in ServiceNow but primarily be working under the HRSD (Employee Workflows) scope and applications gathering documenting testing and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe such as Payroll Equity Benefits HR Global Mobility etc.

What Youll Do

Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.
Co-author PRDs epics and user stories with acceptance criteria
Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts.
Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements

Certifications:

ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)

Functional:

4 years Product/Business Analysis with 2 in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements epics stories and acceptance criteria
Experience using Jira

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation information technology and services Position: Lead I - Software Engi...