EMAS Endpoint Technician

Division Name: Finance and Planning
Department: Client Services

Job Summary

The primary role of the EMAS Endpoint Technician is to provide technology support and consultation directly to Enrollment Management and Academic Services (EMAS). The scope of support responsibilities includes configuration setup administration networking preventative maintenance security troubleshooting purchasing inventorying and repair of endpoint technologies utilized by EMAS faculty and staff including but not limited to desktop and laptop computers tablets smartphones printers enterprise applications and line-of-business applications and hardware.

The EMAS Endpoint Technician is part of the Endpoint Support team within the Office of Technology Solutions and fulfills a specialty technical role to provide holistic proactive technology support to EMAS focusing on identifying solutions fit to their unique needs. The EMAS Endpoint Technician also serves as a liaison between EMAS and other Technology Solutions teams providing consultation on technology services impacting EMAS. Support will be provided by the EMAS Endpoint Technician in an embedded fashion as the role will spend each workday on site at EMAS.

This position is responsible for first and second level support which can involve working with customers in person over the phone chat email and/or remote desktop support as well using a set of management tools to configure and manage the endpoint devices used by EMAS. The individual in this role also provides documentation of solutions and tracks all incidents using the universitys incident management system. The position carries significant responsibility to work independently and to use sound judgment to quickly fulfill the needs of EMAS and may be contacted outside of business hours to provide support.

Additional Information

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff Technology Solutions looks to improve the campus experience for all students faculty staff and the rest of the campus community.

As part of Client Services Endpoint Support provides comprehensive support and services for end-user devices and software to individuals in Finance and Planning University Advancement Athletics the offices of the Provost EMAS the offices of the President and the Board of Trustees.

University Benefit Highlights:

• Insurance benefits including health dental vision and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information: regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here Rate / Pay Rate

$25.64 - $30.77 per hour

Required Qualifications

1. High School diploma or equivalent.
2. Any combination totaling one year from the following categories:
   a. college course work which included Information Technology IT Management Programming IT Systems or a closely related discipline as measured by the following conversion table or its proportional equivalent:
   - 30 semester hours equals one year (12 months)
   - 60 semester hours or Associates degree equals 18 months
   - 90 semester hours equals two years (24 months)
   - Bachelors or higher degree equals three years (36 months)
   b. progressively more responsible work experience in an Information Technology related profession
3. Experience designing implementing managing or providing support:
   a. on a technology support team including full-time and part-time staff
   b. in an IT profession with a focus on end user support or system administration utilizing technologies and skills such as the following:
   - Active Directory organizational units computers users and security groups.
   - Windows PowerShell scripting for automation of changes in Active Directory and Windows file and print servers
   - Office 365 distribution lists shared calendars and mailboxes.
   - Group Policy Objects (GPOs)
   - User Experience Virtualization (UE-V) redirected folders and offline files.
   - Remote support utilizing ScreenConnect or a similar remote control and assistance tool
   - Distributed File Systems (DFS) for network file shares.
   - Configuration and deployment of Windows OS with Microsoft Configuration Manager
   - Networked printers
   - macOS and support of macOS/iOS devices managed by Jamf
   - Deep knowledge of Microsoft 365 tools and options
   - Mobile devices covering multiple platforms
   - Zoom for virtual meetings and web conferencing needs
   - Diagnosing and resolving hardware component and software issues
4. Experience using Knowledge Management practices for the creation and modification of knowledge records
5. The following skills and/or abilities:
   a. ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities
   b. ability to follow established procedures even in a high-pressure situation
   c. ability to interact and work effectively in a team environment
   d. ability to research and learn independently
   e. ability to problem solve including the ability to identify opportunities for improvement perform independent research and apply critical reasoning skills to solve technical issues proactively
   f. superior customer service skills and experience employing a high level of situational awareness and sound judgment
   g. excellent communication skills (verbal and written) including the ability to convey technical information to a non-technical audience

Preferred Qualifications

1. Information Technology Infrastructure Library Foundation Certification
2. HDI Desktop Support Technician Certification
3. Certified in the warranty repair of Dell or Lenovo computers
4. Experience deploying managing and supporting technology in a higher education environment
5. Work experience in/with the following:
   a. the design implementation management and support of group-based management of permissions for networked printers file shares applications and user configuration
   b. managing software via Jamf Intune and/or Configuration Manager

Work Hours

Standard work hours for this position are 8:00am to 4:30 pm Monday-Friday. This position works primarily in person on campus. Occasional remote work is a possibility.

Most work will be performed during standard working hours but occasional after hours work and/or emergency calls is required due to the nature of the position. Work during standard working hours will be performed on-site; after hours work will be a combination of on-site and/or remote work as appropriate.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.

Proposed Starting Date

January 2026

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed faxed or mailed to Human Resources by the application deadline:

Email:
Fax: 309.438.0011 Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira Shelton
Human Resources

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .