Public Services Manager

The Church History Department seeks a strong leader to oversee and develop the Public Services Team in the Church History Library. Demonstrated leadership experience and a good understanding of Church history are needed. This persons primary responsibilities include managing a diverse and professional team of employees and missionaries building relationships with researchers and assisting patrons with research strategies. They also participate in various department projects and committees. Excellent interpersonal and communication skills and a solid foundation in library and archival standards and practices are required.

Public Services team leadership

• Oversees the work of a team of librarians archivists and historians including hiring training development and performance management

• Supervises employees and missionaries in in-depth reference consultation and historical research projects; provides clear and professional evaluation and feedback

• Reviews and edits employee work and provides guidance

Visitor experience leadership

• Responsible for library policies programs events and presentations

• Ensures reference desk and reading room are properly staffed

• Ensures online requests for assistance are responded to accurately and in a timely manner

Individual customer service delivery

• Understands and instructs researchers in the use of research tools available in-house on the internet and throughout a world-wide Church history network

• Develops and shares a deep understanding of the librarys collections and resources

• Communicates with and responds to requests from patrons scholars and Church departments

• Works with researchers to identify research needs and create research strategies

• Participates in Church history scholarship; studies develops and maintains subject specialization and knowledge

Cross-functional collaboration

• Works with other teams to identify opportunities solve problems and design process improvements

• Collaborates to increase audience awareness of how to access library services and expertise including contributing to improvement of online content and print materials

• Actively contributes to efforts to evaluate and refine the overall on-site and online customer experience

• Seeks out explores and proposes innovative ideas for streamlining and accelerating the work of the Church History Library in collecting preserving and sharing the history of the Restoration.

Education and Experience:

• Master of Library Science or other related degree and 7 years of experience in library science archival studies or other related information field

• Demonstrated experience and strong leadership skills in managing work processes and people

• Demonstrated professional development and participation in professional organizations and committees in libraries archives or related fields

• Good understanding of Church history and related resources and demonstrated expertise in multiple Church history topics/areas

Skills:

• High performing productive engaged and self-motivated; works cooperatively and performs well with time-sensitive projects

• Excellent oral and written communication and editing skills including strong public presentation and training abilities

• Demonstrated customer service skills

• Strong organization and planning skills; strong ability to perceive and analyze problems and find appropriate solutions

• Good research skills and ability to understand and use several types of electronic research tools; proficient in archival research and information literacy in a digital age

• Willingness and ability to think creatively learn quickly take initiative and operate with autonomy

• Experience overseeing the work of volunteers is preferred

• Ability to read write and communicate in a foreign language is desirable

The Church History Library is open to the public Monday through Saturday. A typical work week is 8 am 5 pm Monday through Friday with occasional Saturday and evening shifts.