Invoice to Cash Senior Dispute Analyst
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Heres a chance to shape how customers experience an essential part of our financial this role youll turn complex disputes into clear solutions that keep our operations running smoothly and our customers confident in every interaction. Your expertise will help elevate a growing team and strengthen processes that fuel our continued success.
What You Will Do
Resolve complex customer invoice disputes by investigating root causes and delivering accurate well-supported outcomes.
Issue credit notes within authorized thresholds and ensure all actions follow internal controls.
Engage with customers by phone and email to gather information clarify issues and accelerate resolution times.
Record and manage dispute data in workflow tools to maintain complete audit-ready documentation.
Collaborate with cross-functional teams to streamline dispute handling and reduce recurrence.
Monitor performance indicators such as response time dispute aging and resolution rate to meet or exceed team targets.
Lead continuous improvement initiatives that enhance process efficiency standardization and quality.
Prepare operational and ad hoc reports for internal stakeholders and support audits with required documentation.
What You Will Need
Required Qualifications
Bachelors degree in Business Administration Accounting Finance or a related field.
Minimum 3 years of experience in I2C O2C or customer service dispute resolution.
Fluent spoken and written English.
Proficiency in MS Office.
Experience working with collection-related systems such as SAP Oracle or AR cloud solutions.
Preferred Qualifications
Additional EU language proficiency.
Minimum 3 years of experience in dispute resolution.
Required Experience:
Senior IC
Key Skills
- Splunk
- IDS
- Microsoft Access
- SQL
- Cybersecurity
- Intelligence Experience
- Malware Analysis
- Tableau
- Analysis Skills
- SAS
- Data Analysis Skills
- Analytics
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
