Senior Front Office Agent Pestana Arena Barcelona
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Scope
Process all guest check-ins check-outs complying with the norms and standards of service of the section in order to carry out at all times a service focused on the customer and his needs
Responsabilities and areas of action
Supervise and observe the operation at the reception reception and service centre complying with the service standards in the section in order to ensure that they are performed by all employees under their out cash supervision check the working capital and check the accounts and credit of the other operational departments of the unit about Reception matters that may concern the occupation rates foreseen for each week in order to organize the work of the team and their up any customer GRI and GSS and reply to online reviews and surveys in Review ProOversee the assignment of rooms to guests in order to ensure that guests orders are properly attended to and at the same time the room plan for the room is the list of entries for the day ensuring that already-known customers and other VIPs receive personalized the events of each day (events and / or ongoing meetings in the unit) ensuring that the team in charge is entirely occurring.
Behavioral Competencies
Business Orientation (Be Efficient)
Goal Orientation (Be Efficient)
Adaptation to Transformation (Be Agile)
Focus on the internal and external customer (Being Passionate)
Team-work (Be Collaborative)
Resilience (Be Agile)
Rigor and Attention to Detail (Be Efficient)
Proactivity (Be Efficient)
Enviromental and social Consciousness (Be Conscious)
Planning and Organization (Be Efficient)
Technical Competencies
Customer Service
Front Office Service
English
Required Experience:
Senior IC
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
