External Business Liaison
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Job Location:
Shrewsbury, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
External Business Liaison
Reports To: Executive Director
Position Type: Salary - Exempt: $90000 - $91000
Bonus Opportunity
Job Overview
The External Business Liaison is responsible for building managing and strengthening external relationships that drive awareness referrals and occupancy growth for the community. This role works collaboratively with the Executive Director Regional Director of Sales and internal leadership team to execute strategic outreach initiatives maintain a strong referral pipeline and position the community as a trusted partner within the local healthcare and professional network.
Key Responsibilities & Duties
External Outreach & Relationship Development
- Develops and maintains strong professional relationships with external referral partners including hospitals skilled nursing facilities home health agencies physicians social workers case managers elder law attorneys and other community-based organizations.
- Conducts regular in-person phone and virtual outreach in alignment with the established marketing and business development plan.
- Represents the community at networking events professional meetings community functions and industry-related events.
- Serves as a key ambassador of the communitys brand services and value proposition in the marketplace.
Lead Generation & Occupancy Support
- Conduct proactive lead-generation activities to ensure a consistent flow of qualified prospects.
- Collaborate with the internal sales and operations teams to support move-ins move-outs and overall occupancy goals.
- Actively supports the maintenance of a meaningful and qualified waitlist.
- Maintains an active understanding of competitor communities pricing programs and market positioning.
Marketing & Communication
- Assists in the development and execution of marketing and outreach strategies designed to meet or exceed census and revenue goals.
- Communicates current community offerings pricing program updates and promotional initiatives to referral partners and internal stakeholders.
- Supports internal referral programs including residents family and associate referral initiatives.
Systems Compliance & Collaboration
- Maintains accurate and timely documentation in lead-tracking and CRM systems.
- Participates in required in-service training meetings and professional development opportunities.
- Ensures compliance with all federal state and local regulations as well as community policies and procedures.
- Maintains positive relationships with residents and families and attends resident or community functions as appropriate.
- Performs other duties as assigned to support community success.
Qualifications :
Qualifications
- Bachelors Degree from a four-year college or university preferred; or one to two years of related experience and/or training.
- Prior experience working with seniors or within healthcare senior living or related service industries preferred.
- Strong interpersonal communication and relationship-building skills.
- Ability to work independently prioritize tasks and make sound decisions when circumstances warrant.
- Knowledge of federal and state regulations related to assisted living is preferred.
- Proficiency with Microsoft Office (Outlook Excel Word) and ability to learn CRM and marketing software systems.
Physical Requirements
- While performing the duties of this position the team member may be required to stand walk sit reach bend stoop kneel talk hear and use fine and gross motor skills.
- Must be able to lift and/or carry up to 25 pounds.
Additional Information :
Benefits Offered(Full Time):
- Health Insurance: Medical/Rx Dental and Vision
- Ancillary Benefits: Life Insurance/AD&D Short Term Disability and Long-Term disability
- Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
- FSA (Commuter/Parking)
- Employee Assistance Program (EAP)
- 401(k) Retirement with Company Match
- Paid Time Off (PTO) and Holidays
- Tuition Reimbursement
Other Compensation Programs:
- Employee Referral Bonus
- Resident Referral Bonus
Equal Opportunity Statement:
Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.
We comply with all applicable federal state and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Monarch/Brandywine:Company Culture and Values: At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.
