Guest Service Agent
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Job Location:
Mountain Village, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Embark on a dynamic role as a Guest Service Agent where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment you will ensure every guest enjoys a seamless and memorable stay providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival facilitate efficient check-in processes provide room keys and ensure accurate and timely check-out procedures.
- Address guest inquiries concerns and requests promptly and professionally offering information about hotel services local attractions and amenities.
- Manage room reservations confirm guest details and assist in room assignments ensuring accuracy and alignment with guest preferences.
- Handle and resolve guest issues complaints or challenges finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Qualifications :
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection.
For more information: Madeline Hotel & Residences on Facebook and Instagram @MadelineAuberge
#AlwaysAuberge.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
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