Sr. Manager, AI Center of Excellence

At Visa AI is central to our vision for the future of payments and commerce. We are committed to building enterprise-scale responsible AI solutions that deliver measurable value for our clients partners and the global economy. The AI Center of Excellence (AI COE) part of the Global Data Office is at the forefront of this missiondeveloping reusable AI/ML frameworks enabling agentic AI workflows and accelerating innovation across Visas data science community.

The AI COE operates as both an enterprise capability builder and an AI SWAT team tackling high-impact projects that address complex business challenges and create scalable reusable solutions. From evaluating cutting-edge AI methods to deploying reusable frameworks in production our mission is to improve efficiency adoption and business outcomes across Visas global Data & AI ecosystem.

We are seeking a Senior Manager AI COE to lead strategic technically complex AI initiativesfrom concept through deploymentwhile shaping the future of AI adoption at Visa.

Responsibilities:

The Senior Manager AI COE will:

• Lead the design development and deployment of advanced AI/ML frameworks and agentic AI workflows to solve high-value challenges across Visa.
• Manage and lead a team of data scientists within the AI COE including project oversight performance management and professional development
• Drive the AI innovation lifecycle: evaluate emerging AI/ML techniques validate their business impact on real Visa use cases and operationalize proven methods for enterprise reuse.
• Own end-to-end delivery of high-impact projects:
• Identify and scope opportunities through engagement with senior stakeholders.
• Architect solutions leveraging state-of-the-art AI methods (e.g. deep learning transformer models generative AI).
• Guide technical teams in developing prototypes pipelines and reusable code assets.
• Ensure integration into Visas Internal Open Source and enterprise systems.
• Champion reusable enterprise AI capabilities curating and maintaining a metadata-rich catalogue of validated methods.
• Oversee technical quality through code reviews prompt engineering guidance benchmark definition and evaluation frameworks.
• Manage project executiontimelines budgets deliverableswhile engaging with both technical and non-technical stakeholders globally.
• Ensure compliance with governance security and Responsible AI standards in all AI COE outputs.
• Measure and communicate impact through KPIs such as innovation delivered adoption rate and quantified business value.
• Collaborate with data scientists ML engineers product managers and technology teams worldwide to maximize adoption and business outcomes.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• 6 years of experience in AI/ML data science or applied research.
• Advanced degree in Computer Science Data Science Statistics Business Analytics or related field.
• Proven track record of delivering scalable AI/ML solutions in production environments.
• Hands-on expertise in deep learning machine learning and at least one of: recommendation systems generative AI personalization or agentic AI.
• Experience with modern AI/ML frameworks (e.g. PyTorch TensorFlow LangChain NVIDIA Merlin).
• Strong background in designing and integrating AI solutions with enterprise data systems and APIs.
• Skilled in translating complex technical concepts into business value for executive stakeholders.
• Experience developing reusable AI frameworks or internal open-source assets for large organizations.
• Familiarity with AI governance and responsible AI practices.
• Global cross-functional leadership experience in a company of Visas scale.
• Advanced degree in Computer Science Data Science or related field.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192100.00 to 278900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time