Mainframe Sr Operator

Organization Description

Our Infrastructure Platforms group is a team rewarded with innovators who love technology as much as you do. We rely on smart driven people like you to develop applications and manage enterprise infrastructure. Together youll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions. Youll be part of a team specifically built to meet and exceed our evolving technology needs as well as our technology controls agenda. Youll work in a stable resilient and secure operating environment where youand the products you deliverwill thrive.

JOB Description

As a Senior Systems Operations Lead in our Mainframe and Mid-Range Compute Site Reliability and Engineering (SRE) team we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. Youll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. Youll work in a collaborative trusting thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

This role requires a wide variety of strengths and capabilities including:

Bachelors degree or equivalent experience

7 years experience in operating and managing the operations of IBM z-Series environments:

Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management

Understanding of infrastructure architecture including servers storage network database and application components.

Extensive knowledge in administering troubleshooting Mainframe related components.

Extensive knowledge Replication technologies such as IBM CSM and GDPS

Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.

Demonstrated understanding of security standards including a working knowledge of SSH protocol.

Demonstrated working knowledge of transaction-based systems IMS CICS DB2 and WebSphere

Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.

Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7.

Demonstrated expertise in Incident/Problem/Change management process and procedures.

Able to troubleshoot priority incidents facilitate blameless post-mortems and ensure permanent closure of incidents.

Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.

Knowledge of industry-wide technology trends automation tools and best practices

Ability to work in large collaborative teams to achieve organizational goals.

Demonstrate ability to work independently with strong ownership & communication skills.

Knowledge in Site Reliability Engineering - Design code test and deliver software to automate manual operational work.

Knowledge of multiple Batch Scheduling tools notably CA-7 Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)

Knowledge in any of these REXX Ansible OPS/MVS Python or scripting languages

Passionate about building an innovative culture.

Excellent debugging and troubleshooting skills.

Conversant with Netcool support in a large-scale environment.

Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture Development Stability & Continuous Improvement of Environment to advance the products vision and strategy to satisfy customer needs.