EOE/AA/Disabled/Veterans
What are we looking for
We are currently looking for a motivated and enthusiastic Cluster Reservations Agent. This role will focus on the following skills and competences:
Hospitable & commercial attitude
Good organizational and administration skills
Commitment to delivering a high level of service
Knowledge of hotel property management systems
Excellent communication skills in English
Results driven
Preferably of one year relevant experience in a similar position
What can you expect from us
Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:
Have we sparked your interest Dont hesitate apply now and become part of the Hilton family!
Join the Cluster Reservations Team for Hilton The Netherlands!
The Cluster Reservations Team is responsible for 5 Hilton properties in the Netherlands; DoubleTree by Hilton Amsterdam Centraal Station DoubleTree by Hilton Royal Parc Soestduinen Hilton Amsterdam Airport Schiphol Hilton Rotterdam and Hilton The Hague.
With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together with our historical background it makes us alive with originality!
What will it be like to work with Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
What will I be doing
As Reservations Agent you will be responsible to deliver highest level of quality to our guests. Within this internship you will support the team with the following tasks:
Maximize room sales and revenue for the hotel prioritizing up-selling with a sales attitude.
Keep guests information updated to maintain high level of guest service standards
Ensuring the satisfaction and loyalty of our guests and bookers by providing optimal service conform the established standards.
Required Experience:
Unclear Seniority
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.