Service Center Specialist Tamheer

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling job management FMI (Field Modification Instruction) and some additional tasks to support customer service across LCT

Job Description

Key responsibilities/essential functions include:
Customer call handling and call back
Corrective job creation tracking and closure
Remote service transfer
Customer site visit planned date change request
Remote Connectivity and Power& Grounding job management
Field Modification Instruction (FMI) Installation Option & Upgrades (O&U) helium refill operations
Dispatching field team members to the corrective service requests with most efficient and smart planning option considering engineering proficiency and geographical circumstances.
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

Additional Information

Relocation Assistance Provided: No

Required Experience:

Unclear Seniority

Job Description SummaryService Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling job management FMI (Fie...