Front Desk Agent
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Job Location:
Tabuk - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and friendly Front Desk Agent to join our team in SLS The Red Sea Saudi Arabia. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.
- Greet and checkin guests providing a warm welcome and efficient service
- Handle guest inquiries requests and complaints with empathy and professionalism
- Process checkouts including accurate billing and payment handling
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
- Maintain thorough knowledge of hotel facilities local attractions and services
- Collaborate with other departments to ensure guest needs are met promptly
- Manage reservations room assignments and special requests
- Ensure the front desk area is organized and wellstocked with necessary supplies
- Assist with administrative tasks including report generation and inventory management
- Adhere to hotel policies and procedures while maintaining a customerfocused approach
- Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications :
- Minimum of 1 year experience in a guest services role preferably in a hotel setting
- Associates or Bachelors degree in hospitality business or related field (or equivalent work experience)
- Excellent communication and interpersonal skills with a focus on customer service
- Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
- Experience with Opera hotel management software preferred
- Strong problemsolving abilities and attention to detail
- Flexibility to work various shifts including nights weekends and holidays
- Physical ability to stand for extended periods and occasionally lift up to 20 pounds
- Multilingual skills particularly Arabic and English are highly advantageous
- Knowledge of Jeddah and surrounding areas to provide local recommendations
- Ability to remain calm and professional in highpressure situations
- Demonstrated organizational skills and ability to multitask efficiently
Additional Information :
- Being a SLS employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
- This position is strictly for Saudis Only.
We are an inclusive company and our ambition is to attract recruit and promote talent
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
