Guest relation Officer - Italian Speaking
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Job Location:
Sharm El Sheikh - Egypt
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
KEY ROLES & RESPONSIBILITIES
- Oversee all aspects of Guest Relations to maximise guest satisfaction ensuring personal recognition and prompt cordial attention from arrival through departure
- Manage VIP services including personal greetings special recognition and tailored amenities for members and repeat guests
- Liaise closely with Concierge Front Office F&B and other departments to coordinate guest services hotel events and special requests
- Oversee guest arrival and departure processes including room allocations welcome preparations and coordination with Airport Concierge
- Handle guest complaints and special requests efficiently ensuring timely followup and resolution
- Maintain and update guest information systems including repeat guest history and VIP profiles
- Promote interhotel sales and inhouse facilities to enhance guest experience and increase revenue
- Participate in regular crossdepartmental meetings to facilitate smooth operations and effective communication
Qualifications :
PERSONAL ATTRIBUTES
- Excellent written and verbal communication skills in Italian and English
- Strong interpersonal skills with ability to work in a multicultural team
- Exceptional guest service skills with a calm and courteous demeanour
- Able to exercise good judgement in challenging situations
Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Bricklayer
- IT Hardware
- Advertisement
- ABAP
- Geography
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
