Night Manager
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
As the Night Manager you will be responsible for overseeing the hotels operations during the night ensuring the safety and comfort of our guests. You will manage a small team handle guest inquiries and emergencies and ensure that all hotel standards are role requires a proactive leader with excellent problemsolving skills and a strong commitment to customer service.
Key Responsibilities:
- Oversee the night operations of the hotel ensuring a smooth and efficient service for all guests.
- Manage and support the night staff including front desk security and housekeeping teams.
- Handle guest inquiries complaints and emergencies ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits including cash handling endofday reports and preparation for the next days operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotels standards and policies ensuring compliance with health and safety regulations
Qualifications :
- Previous experience in a supervisory or management role within the hospitality industry preferably in a night shift capacity.
- Previous reservation experience as hospitality is alive 24 hours a day
- Relevant industry study Post graduate Diploma in Hospitality Management
- Valid First aid certificate
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problemsolving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts including weekends and public holidays.
- Valid LCQ certificate and a current holder of a Manager Licence issued with the local council
- Full drivers licence essential
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
