End User Support L2
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
VAM Systems is currently looking for End User Support L2 for our Bahrain operations with the following skillsets and terms & conditions:
Qualifications and Experience
Essential (Minimum)
- University Degree in IT from a recognized university or institution
Desirable (Optional)
- Techinical certification in any IT Infrastructure certificates
- At least 1 year of work experience in IT
- A job that involves interacting with customers
Skills:
Essential (Minimum)
- Very good command in English (Both writing & speaking).
- Techincal troubleshooting skills
- Customer service awareness and skills.
Desirable (Optional)
- Fluent in English
- Business Professional Language
Knowledge
Essential (Minimum)
- Essential IT technical skills
- Installation/Configuration/Support
Desirable (Optional)
- Able to resolve IT issues efficiently
- Ability to make quick decisions on problem resolution
- Imeplemented or particiated in number of IT projects
- Essential IT technical skills in Servers Network and other IT Infrastructure areas
- Analytical and techincal troubleshooting skills
Personal Attributes
Essential (Minimum)
- Strong personality
- User Friendly
- Patient and flexible attitude
- Sense of commitment
Desirable (Optional)
- Excellent Communication and Inter personal skills
- Mature professional attitude with strong work ethic
- Attention to detail and accuracy and the ability to manage multiple tasks
simultaneously
- Handle work pressure
- A job that involves interacting with customers
Duties:
- To support the IT Infrastructure and maintain high quality and professional standard by the following means:
- Resources are required to support all end user devices including desktops laptops printers scanners TVs digital devices .etc and all application software running on them.
- Receive and respond to the service requests and incidents and attend to them.
- Handle Incidents and service requests remotley or by site visit if the remote service cannot be provided.
- Configure and support hardware devices and the standard software applications like MS Windows Operation Systems MS Office suite Adobe Acrobat Antivirus and other software based on the Business requirements.
- Configure maintain & review the IT Infrastructure set up in line with the standard
policy & procedure.
- Regularly complete and update all the tasks assigned within the target time
- Ability to handle multitask and support various users at once. Must be capable of following a job to completion. Follow up troubleshoot and resolve various complex infrastructure problems.
- Conduct adhoc assignments and projects as directed by the management based on the business requirements.
- Support Troubleshoot fix and repair printers and consumables.
- Troubleshoot and fix computer equipment parts and other end user devices hardware issues
Terms and conditions
Joining time frame: 15 30 days)
The selected candidates shall join VAM Systems Bahrain and shall be deputed to one of the leading Organizations in Bahrain.
Additional Information :
Terms and conditions:
Joining time frame: maximum 4 weeks
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enabl ... View more
