IN-IDOH Helpdesk Analyst

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job ID: (785852)

Helpdesk Analyst

Location: Indianapolis IN

Duration: 12 Months (Possibility of Extensions)

Client: IN-IDOH

Hybrid Job

Specific Skills needed for this position:

Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field
Experience in a helpdesk data quality or healthcare IT support role
Experience with deduplication tools data matching or record linkage techniques
Familiarity with immunization information systems
Proficiency in using ticketing systems (e.g. ServiceNow) and Microsoft Office Suite
Knowledge of HL7 messaging and public health data standards
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS) focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers public health staff and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.

Job ID: (785852) Helpdesk Analyst Location: Indianapolis IN Duration: 12 Months (Possibility of Extensions) Client: IN-IDOH Hybrid Job Specific Skills needed for this position: Associates or Bachelors degree in Health Informatics Information Technology Public Health or a related field Experience...