Tech Support
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Technical Support Specialist at Medallion you will serve our customers and operations
staff. Diagnosing issues troubleshooting complex technical problems and ensuring our users
can achieve value through our products and services. Youll collaborate closely with our
engagement product and engineering teams to resolve issues efficiently prioritizing customer
delight along the way.
Key Responsibilities
Provide exceptional customer-focused technical support primarily via email and chat.
Diagnose and troubleshoot application configuration and integration issues.
Reproduce customer-reported bugs document findings and escalate issues to the
engineering team as needed.
Collaborate with Product and Engineering to communicate recurring issues and propose
improvements.
Maintain clear documentation of issue resolutions troubleshooting steps and FAQs in
the support knowledge base.
Deliver an exceptional customer experience by ensuring timely empathetic and
accurate responses.
Act as a first line of defense for product and engineering teams to ultimately protect
bandwidth
Qualifications
Required:
3 - 5 years of experience in a SaaS based technical troubleshooting role.
Strong written communication skills.
Demonstrated ability to utilize browser developer tools to debug web applications
Familiarity with modern SaaS architectures and cloud-based platforms.
Experience working in a face-paced high-growth startup environment
Familiarity with REST and GraphQL APIs
Experience supporting U.S.-based or customers across time zones.
Experience with SQL (querying databases for troubleshooting or reporting).
staff. Diagnosing issues troubleshooting complex technical problems and ensuring our users
can achieve value through our products and services. Youll collaborate closely with our
engagement product and engineering teams to resolve issues efficiently prioritizing customer
delight along the way.
Key Responsibilities
Provide exceptional customer-focused technical support primarily via email and chat.
Diagnose and troubleshoot application configuration and integration issues.
Reproduce customer-reported bugs document findings and escalate issues to the
engineering team as needed.
Collaborate with Product and Engineering to communicate recurring issues and propose
improvements.
Maintain clear documentation of issue resolutions troubleshooting steps and FAQs in
the support knowledge base.
Deliver an exceptional customer experience by ensuring timely empathetic and
accurate responses.
Act as a first line of defense for product and engineering teams to ultimately protect
bandwidth
Qualifications
Required:
3 - 5 years of experience in a SaaS based technical troubleshooting role.
Strong written communication skills.
Demonstrated ability to utilize browser developer tools to debug web applications
Familiarity with modern SaaS architectures and cloud-based platforms.
Experience working in a face-paced high-growth startup environment
Familiarity with REST and GraphQL APIs
Experience supporting U.S.-based or customers across time zones.
Experience with SQL (querying databases for troubleshooting or reporting).
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
