Associate Software Instructional Designer Curriculum Developer Hyderabad Hybrid

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What You Get to Do in This Role

Be part of a content and curriculum design team ensuring the success and quality of new and existing courseware (Instructor-Led Training & e-Learning).
Participate in content analysis design and development of learning solutions including pre-release planning for various product portfolios.
Write clear and concise chapter narratives and develop real-world use-case-based examples and guided lab exercises.
Apply and complete the latest release updates as instructed by the lead curriculum developer. This may include:
- Completing assigned tasks based on direction from the lead curriculum developer.
- Working with Subject Matter Experts (SMEs) to incorporate or validate content.
- Performing QA and lab testing validating simulators for compatibility with the latest ServiceNow release.
- Documenting and communicating testing issues or problems.
- Updating written content screenshots diagrams formatting branding elements and icons.
- Compiling MS Word and MS PowerPoint files into Adobe PDF documents.
- Reviewing and approving final course materials.
- Performing LMS/LXP administration tasks such as managing course records metadata and course lifecycle.
- Incorporating feedback related to writing style branding grammar accessibility etc.
- Gathering information from multiple content teams and using internal LLM tools to create product/release summaries.
- Using internal LLM tools for pre-emptive quality checks on draft content.
- Analyzing learner feedback using LLM tools to extract actionable insights.
- Testing hands-on activities in sandbox environments updating screenshots and suggesting content edits.
- Triaging learner-reported content defects and addressing or prioritizing them.
- Migrating legacy content to newer authoring tools formats or templates.
- Building knowledge checks or interactive learning components.
- Performing basic video post-production (cuts bumpers annotations background music) and submitting for upload and transcription.
- Reviewing transcripts and captions for alignment with audio and visuals.
Assist with lab instance support including setting up ServiceNow data packages for each release.
Collaborate with course owners instructors cross-functional teams stakeholders and SMEs to gather course specifications and content.
Demonstrate project-management skills by assisting course owners with release-related tasks (e.g. scheduling meetings updating project plans managing metadata submitting website updates creating reports).
Classify and collect course survey data for distribution to course owners or simulator teams.

To Be Successful in This Role You Need:

3 6 years of instructional/technical training or eLearning design experience.
3 years of hands-on experience implementing or contributing to a ServiceNow installation (preferred).
Flexibility to work some US hours when required.
Excellent written English skills.
Interest in building a career in technical training and curriculum development.
Strong presentation skills (web-based or direct communication).
Active listening verbal communication and business writing skills.
Ability to build meaningful relationships with internal colleagues.
Consistency in meeting deliverables and deadlines.
Ability to adapt to a constantly changing environment including extended hours during peak periods.
Understanding of web technologies (HTML CSS JavaScript) and experience with any programming/scripting language.
Experience in project management Agile methodologies and rapid development cycles.
Experience with graphics templates icons and multimedia in the instructional design process.
Ability to apply coaching and feedback to improve skills and performance.
Strong working knowledge of MS Office (Word Excel PowerPoint).
Working knowledge of eLearning tools (Articulate 360 Captivate) and multimedia tools (SnagIt Camtasia ScreenFlow).
Availability to work India night shift.

What You Get to Do in This Role Be part of a content and curriculum design team ensuring the success and quality of new and existing courseware (Instructor-Led Training & e-Learning). Participate in content analysis design and development of learning solutions including pre-release planning for ...

What You Get to Do in This Role

Be part of a content and curriculum design team ensuring the success and quality of new and existing courseware (Instructor-Led Training & e-Learning).
Participate in content analysis design and development of learning solutions including pre-release planning for various product portfolios.
Write clear and concise chapter narratives and develop real-world use-case-based examples and guided lab exercises.
Apply and complete the latest release updates as instructed by the lead curriculum developer. This may include:
- Completing assigned tasks based on direction from the lead curriculum developer.
- Working with Subject Matter Experts (SMEs) to incorporate or validate content.
- Performing QA and lab testing validating simulators for compatibility with the latest ServiceNow release.
- Documenting and communicating testing issues or problems.
- Updating written content screenshots diagrams formatting branding elements and icons.
- Compiling MS Word and MS PowerPoint files into Adobe PDF documents.
- Reviewing and approving final course materials.
- Performing LMS/LXP administration tasks such as managing course records metadata and course lifecycle.
- Incorporating feedback related to writing style branding grammar accessibility etc.
- Gathering information from multiple content teams and using internal LLM tools to create product/release summaries.
- Using internal LLM tools for pre-emptive quality checks on draft content.
- Analyzing learner feedback using LLM tools to extract actionable insights.
- Testing hands-on activities in sandbox environments updating screenshots and suggesting content edits.
- Triaging learner-reported content defects and addressing or prioritizing them.
- Migrating legacy content to newer authoring tools formats or templates.
- Building knowledge checks or interactive learning components.
- Performing basic video post-production (cuts bumpers annotations background music) and submitting for upload and transcription.
- Reviewing transcripts and captions for alignment with audio and visuals.
Assist with lab instance support including setting up ServiceNow data packages for each release.
Collaborate with course owners instructors cross-functional teams stakeholders and SMEs to gather course specifications and content.
Demonstrate project-management skills by assisting course owners with release-related tasks (e.g. scheduling meetings updating project plans managing metadata submitting website updates creating reports).
Classify and collect course survey data for distribution to course owners or simulator teams.

To Be Successful in This Role You Need:

3 6 years of instructional/technical training or eLearning design experience.
3 years of hands-on experience implementing or contributing to a ServiceNow installation (preferred).
Flexibility to work some US hours when required.
Excellent written English skills.
Interest in building a career in technical training and curriculum development.
Strong presentation skills (web-based or direct communication).
Active listening verbal communication and business writing skills.
Ability to build meaningful relationships with internal colleagues.
Consistency in meeting deliverables and deadlines.
Ability to adapt to a constantly changing environment including extended hours during peak periods.
Understanding of web technologies (HTML CSS JavaScript) and experience with any programming/scripting language.
Experience in project management Agile methodologies and rapid development cycles.
Experience with graphics templates icons and multimedia in the instructional design process.
Ability to apply coaching and feedback to improve skills and performance.
Strong working knowledge of MS Office (Word Excel PowerPoint).
Working knowledge of eLearning tools (Articulate 360 Captivate) and multimedia tools (SnagIt Camtasia ScreenFlow).
Availability to work India night shift.