Senior Manager IT End User SupportField Services

Status:Regular Full Time

Working Conditions: On-Site

Education Level: 4-Year University degree in a relevant field such as Computer Science Information Technology Software Engineering Business Administration or Management. Degrees in related technical disciplines are also accepted

Base Location: Oshawa ON

Shifts(s): Days

Travel: 10%

Deadline to Apply: December 23 2025

Salary Range: $129000.00 - $206000.00 Per Year

Electrify your career and help build a brighter tomorrow.

Whether you work in the skilled trades or are a business professional a career at OPG is an opportunity to electrify your life on -- and off -- the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic strategic and results-driven professional to join our team in the role of Senior Manager IT End User & Field Support.

Reporting to the Director IT Services this position is responsible to lead and manage multiple teams to ensure reliable operation support and continuous improvement of IT systems and services across all company sites including overseeing asset management service quality security compliance and collaboration with internal and external partners.

KEY ACCOUNTABILITIES

• Direct and support teams responsible for deploying and maintaining IT systems across all company sites and facilities.
• Oversee daily operations to maintain stable and secure IT services including computers phones security systems and network infrastructure.
• Develops the strategies and leads implementation for the efficient provision of production operations with respect to endpoints and field IT equipment.
• Create and execute strategies for efficient provision refresh and improvement of field IT equipment and services.
• Develops and manages annual and long-term budgets and staffing plans
• Establishes performance measures and processes to monitor the performance of services and staff against SLAs reviews and approves corrective actions to improve services and customer satisfaction
• Ensure all IT services and systems adhere to security standards policies and compliance requirements.
• Develops and maintains a formal asset management program for filed IT equipment and services to assure contract terms and compliance. Manages development and maintenance of standardized policies development and deployment of lifecycle / refresh strategies to maintain currency and reliability of devices.

QUALIFICATIONS

• 4-Year University degree in a relevant field such as Computer Science Information Technology Software Engineering Business Administration or Management.
• Over 10 years experience working in end support or field services with over 5 years experience in a leadership position.
• Experience managing multiple teams responsible for daily IT operations support and commissioning of new systems in a complex business environment.
• Demonstrated ability to develop and execute strategies for efficient production operations including planning resource management and continuous improvement initiatives.
• Skilled in developing and maintaining asset management programs overseeing device lifecycle (procurement deployment refresh recovery recycling) and ensuring compliance with contract terms.
• Strong knowledge of Microsoft technologies (Windows OS Azure SCCM Active Directory) desktop virtualization mobile device management and experience supporting a wide range of end user computing platforms.
• Exposure and solid comprehension to core ITSM ITAM EUC ServiceNow Tooling and ReportingExperience working cross-functionally with technical staff procurement and external vendors to acquire infrastructure negotiate contracts and support business continuity.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive equitable and accessible environment. If you require accommodation during the selection process please contact

What makes a career at OPG different

With operations across Ontario and the United States OPG is one of the most diverse power producers in North America. As the largest generator in Ontario we meet approximately 50% of the provinces electricity needs largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs) refurbishment projects and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at OPG thanks all those who apply; however only candidates considered for an interview will be contacted.

#LI-Hybrid

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including but not limited to experience education and training including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range and salary is dependent on numerous factors. For management roles the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such we encourage applicants from equity-seeking communities (Indigenous Peoples racialized persons persons with disabilities and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.