Book & Gift Shop Customer Service Part Time
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Job Location:
Brighton, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
General Summary:Provide prompt and courteous customer service with a welcoming & Christian spirit assisting all visitors seeking book and gift items to help themselves and others grow in their Catholic faith.
Principal Duties and Responsibilities:
- Assist customers with product selection
- Utilize cash register for sales transactions giving accurate change using credit card machine as needed
- Answer telephone inquiries to assist customers with information and orders
- Be attentive to customer needs cognizant that they may be going through a difficult time and desire to share
- Promote Catholic teaching and devotions while interacting with customers
- Help Customer with special orders sometimes spending a significant amount of time locating requested items and document Special Orders on appropriate worksheets
- Notify customers when special order items are received from vendors and update the Special Order worksheet appropriately
- Follow Bookshop procedures to document and manage customer orders and daily tasks
- Work as part of a cohesive team to ensure co-workers know the status of tasks in progress
- Receive orders of packaged books and gift items verifying quantity received against packing slip and updating order worksheets accordingly
- Scan books received from vendors into the Libib book inventory app via phone app or manually by PC
- Scan books sold to customers with handheld scanner for Libib app updating
- Update Libib app based on books sold using scanner to PC note and modify inventory manually
- Price incoming stock based on criteria provided by Manager
- Maintain a clean environment
- Assist with filing of invoices statements special orders forms and other documentation
- Periodically organize storage areas for out-of-season stock regular stock and boxes
- Clean and repair damaged items as necessary based on individual ability
- Restock books/gift items as they are sold
- Identify items to be re-ordered and update Reorder Worksheet
- Pack and store out of season items creating new displays with seasonal changes
- Assist in ordering books and other items as requested by Manager
Knowledge Skills and Abilities:
Education: Bachelors degree or equivalent preferred minimum: High school graduate
Experience: Cashier or Sales experience preferred
Requirements: Competency in computer desktop software Windows Gmail Google Docs/Sheets and/or Microsoft Word and Excel. Must be a practicing Catholic active in his/her parish. Must have a valid drivers license. Must pass background check and attend Virtus Child and Youth Protection Training. Some weekend work is required.
Physical Demands: While performing duties employee has to stand for long periods of time use hands in repetitive motion tasks and answer telephone calls. The position also requires some stooping and bending while restocking . Employee is expected to work onsite Sunday and Monday. Employee must be able to lift 40 lbs.
The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities duties and skills.
To apply for the position please submit a cover letter and resume to the online application.
Key Skills
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