Senior Principal Customer Engineer
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
About F5
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
About the Role
As our Sr Principal Customer Engineer youll play a critical role in ensuring customer success from the moment a deal is signed. Youll lead technical onboarding and implementation efforts serve as the customers primary post-sales technical point of contact and work closely with Solutions Engineering and Support to drive adoption reduce time-to-value and lay the foundation for successful long-term partnerships.
This is a hands-on high-impact role for someone who thrives in early-stage environments wears many hats and wants to help shape the customer journey in a fast-growing AI security market.
Key Responsibilities
Lead technical onboarding and implementation for new customers including planning scoping milestones and success metrics
Own the post-sales relationship from a technical standpoint serving as the main point of contact for customer engineering and security teams
Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
Proactively manage risk by identifying blockers misaligned expectations or skill gaps - on either side - and escalating as needed
Collaborate cross-functionally with Sales Engineering Services and Product to ensure successful handoffs and knowledge sharing
Document repeatable processes technical guides implementation templates and internal runbooks
Coordinate support needs triage technical issues and ensure efficient collaboration with Support and Dev. teams
Act as a customer advocate gathering feedback and insights to inform roadmap and future services
Skills & Experience
8 years in a Post-Sales technical role (e.g. TAM Solutions Engineer Integration Engineer Implementation Consultant or similar)
Experience building and/or deploying AI Systems/Applications
Strong understanding of enterprise infrastructure (e.g. networking containers security protocols)
Experience leading technical deployments (on-prem hybrid or complex SaaS integrations)
Experience working with enterprise customers in regulated industries (huge bonus: AI/ML or cybersecurity products)
Excellent communication and project management skills - you can set expectations drive timelines and keep everyone aligned
Ability to thrive in a high growth environment - comfortable with ambiguity self-directed and proactive.
#LI-SS5
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
Required Experience:
Staff IC
Key Skills
- GP
- Maintenance Planning
- ASP.NET
- Food Processing
- Catia
About Company
F5 application services ensure that applications are always secure and perform the way they should—in any environment and on any device.
