Business Analyst (QAUAT)

About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and Contract roles plus internal full-time positions.

Job Overview

We are seeking a Business Analyst (QA/UAT) to own and elevate User Acceptance Testing and quality assurance across product releases while supporting project execution through clear workflow understanding tight cross-team communication smart prioritization input and data-driven impact tracking.

Responsibilities:

1. Lead UAT & QA execution (primary focus)

• Build run and maintain UAT and regression test plans for new features and releases.
  
• Write clear test cases and acceptance criteria tied to real user workflows.
  
• Execute tests across web/app/API surfaces; document results defects and risk levels.
  
• Partner with Product and Engineering to triage issues confirm fixes and sign off on readiness.
  
• Improve the UAT process over time (coverage repeatability automation opportunities documentation).
  

2. Process & workflow mapping

• Document current-state business and user workflows end-to-end.
  
• Identify gaps edge cases dependencies and handoff risks.
  
• Help define future-state workflows as new features are introduced.
  

3. BusinessEngineering translation

• Turn business needs and stakeholder input into precise implementable artifacts: user stories acceptance criteria workflow diagrams and testable requirements.
  
• Clarify ambiguity early to prevent rework and reduce cycle time.
  

4. Prioritization support

• Assist PMs by highlighting impact vs. effort tradeoffs dependencies and user risk.
  
• Help keep backlogs clean well-scoped and testable.
  

5. Data / impact analysis

• Define success metrics with PMs (KPIs operational measures adoption signals).
  
• Track pre/post-release performance and surface trends or regressions.
  
• Provide clear insights to guide improvements.
  

6. Change management & rollout support

• Support launch readiness with lightweight training materials internal FAQs and release notes.
  
• Help internal teams (ops client success sales) understand what changed and why.
  
• Capture feedback during rollout and drive follow-up fixes or enhancements.
  

What success looks like in this role

• Releases ship with high UAT coverage and low post-release defects.
  
• Stakeholders consistently say testing is organized transparent and reliable.
  
• Engineering gets clear minimal-back-and-forth requirements reproducible bugs.
  
• Backlogs stay well-groomed testable and aligned to priority outcomes.
  
• Rollouts are smooth with teams equipped to support clients immediately.
  

Tools youʼll likely use

• Jira (tickets stories defects)
  
• Confluence (process test documentation)
  
• Postman / Swagger (API testing)
  
• Excel / MSFT Products (test tracking analysis)
  
• Basic SQL or BI tools a plus for impact analysis