ITOM Service mapping Developer- Senior Associate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Industry/Sector

Not Applicable

Specialism

Platform Engineering & Architecture

Management Level

Senior Associate

Job Description & Summary

At PwC our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In technology leadership and strategy at PwC you will focus on leading large technology teams and partnering with technology and business leaders across the enterprise for common goals mutual responsibility and accountability. You will own multiple aspects of the technology delivery cycle lead executive stakeholder management have large teams and a substantial fiduciary responsibility. Additionally you will set and execute the domain strategy aligned with business goals prioritisation and demand.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Technology Leadership and Strategy team you will implement and configure ServiceNow ITOM modules to enhance operational efficiency. As a Senior Associate you will develop customizations conduct testing and collaborate with cross-functional teams to đảm bảo successful delivery of IT service management solutions.

Responsibilities

- Implement and configure ServiceNow ITOM modules

- Develop customizations to enhance operational effectiveness

- Conduct thorough testing of IT service management solutions

- Collaborate with cross-functional teams for successful delivery

- Document configurations and processes for future reference

- Troubleshoot and resolve issues related to ITOM

- Stay updated on ServiceNow industry standards

- Maintain compliance with organizational standards

What You Must Have

- Bachelors Degree in Technology Computer Science Engineering Information Systems

- 4 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- ServiceNow certifications such as CIS Discovery CIS Service Mapping CIS ITOM p

- Implementing and configuring ServiceNow ITOM modules

- Designing and maintaining service maps and application dependency mappings

- Developing customizations including Business Rules and Workflow automations

- Integrating with infrastructure monitoring tools and cloud platforms

- Conducting unit functional and integration testing for ITOM modules

- Preparing and maintaining technical artifacts and documentation

- Participating in client workshops and providing technical insights

ITOM & Service Mapping Delivery

Implement and configure ServiceNow ITOM modules including:

o Discovery

o Service Mapping

o CMDB enhancements

o Event Management (preferred)

o Operational Intelligence (optional)

Design and maintain service maps application dependency mappings and business service models.

Build horizontal and top-down service maps using patterns probes classifiers credentials and MID

Server configurations.

Platform Configuration & Development

Develop customizations including Business Rules Script Includes Client Scripts UI Policies Transform

Maps and Workflow/Flow Designer automations.

Configure MID Servers credentials discovery schedules probes and patterns to support discovery and

mapping.

Enhance CMDB structure CI classes relationships reconciliation rules identification rules and data

integrity processes.

Integrations & Automation

Develop integrations with infrastructure monitoring tools cloud platforms and enterprise systems using

REST/SOAP APIs Integration Hub and event connectors.

Integrate ServiceNow Discovery and Service Mapping with tools such as AWS Azure GCP vCenter

Kubernetes SCCM SolarWinds Dynatrace AppDynamics etc.

Build automations using Flow Designer Orchestration or Integration Hub spokes to improve event and

operational workflows.

Testing Troubleshooting & Platform Maintenance

Conduct unit functional and integration testing for ITOM and Service Mapping modules.

Troubleshoot issues related to discovery results CI relationships service maps and event sources.

Support platform upgrades and patching to ensure compatibility with latest ServiceNow releases.

Documentation Collaboration & Client Support

Prepare and maintain technical artifacts such as design documents mapping diagrams discovery

configuration notes SOPs and data flow charts.

Work with business analysts architects and onshore/offshore delivery teams in an Agile Scrum

environment.

Participate in client workshops assist in requirement gathering and provide technical insights on

ITOM/CMDB best practices.

Required Skills & Experience:

4-12 years of total experience with 2 years of hands-on ServiceNow ITOM / Service Mapping work.

Strong expertise in:

o ServiceNow Discovery (probes sensors patterns credentials schedules)

o Service Mapping (pattern development troubleshooting dependency analysis)

o CMDB architecture and CI relationship modeling

Experience with scripting (JavaScript Glide APIs) and core ServiceNow development capabilities.

Understanding of network protocols infrastructure components cloud services and application

architectures.

Strong troubleshooting skills and ability to analyze complex infrastructure configurations.

Qualifications:

Bachelors degree in Technology Computer Science Engineering Information Systems or related fields.

ServiceNow certifications such as:

o CSA (Certified System Administrator) - Mandatory

o CIS Discovery

o CIS Service Mapping

o CIS ITOM (preferred)

Experience integrating with tools such as Splunk Dynatrace AppDynamics SolarWinds Azure Monitor

AWS CloudWatch etc.

Exposure to ITSM ITAM modules. for job description details.

Travel Requirements

Not Specified

Job Posting End Date

Required Experience:

Senior IC

Industry/SectorNot ApplicableSpecialismPlatform Engineering & ArchitectureManagement LevelSenior AssociateJob Description & SummaryAt PwC our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of cli...