Customer Service Representative

Spartanburg, SC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Create value at TC Transcontinental.

At TC Transcontinental weve got it made and thats because of the expertise of our team.

We have been driving innovation since 1976.

With approximately 7400 employees TC Transcontinental is a North American leader in flexible packaging a Canadian retail marketing services provider Canadas largest printer and the Canadian leader in French-language educational publishing. Respect teamwork performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinentals commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team support each other and cultivate a sense of belonging for all.

The Customer Service Representative (CSR) manages customer accounts at the direction of sales representatives supply chain leaders and the Operations Planning Manager. Maintains inventory and performs order entry schedules shipments and participates in team activities.

Responsibilities

When your actions lead to success:

Supports all activities in developing implementing and maintaining quality and food safety management system
Report any quality and/or food safety problems to personnel of authority to initiate action.

Maintains effective customer relations through daily cross-functional interaction with customer and Transcontinental Sales and Supply Chain Functions.
Management of orders from order entry through shipment of finished goods including but not limited to:

Accurate and timely order entry in accordance with established accounting requirements.
Collaborate with planning functions to balance customer and plant needs in prioritizing and expediting orders and managing change orders.
As needed work with sister plants on scheduling out-source manufacturing requirements.
Schedule shipments to minimize both customer and Transcontinental freight cost through efficient load building and meet on time and in full order requirements.

Analyze customer requirements in developing and maintaining customer-specific inventory management programs:

Develop and maintain customer-specific reports.
Timely communication to Customer and identified Transcontinental functions of: inventory levels order status and any change in production plans.
Act as needed as plant representative in scheduled status reviews with customer and sales.

Coordinate new product and copy change process from conception through initial order shipment.

SOI (Supplier Owned Inventory) management
Work closely with internal Graphics functions to ensure prioritization and necessary information to meet graphics timelines
Frequent and timely communication with external customer and Transcontinental sales and operations functions on order fulfillment status and any associated changes.

Participate with sales with customer training and orientation and on customer visits.

Participate in continuous improvement activities.
Provide Account Management Services for Broker Accounts.
Assist corporate credit with accounts receivable issues.

Qualifications

When your expertise drives us:

GED or High School Diploma
Minimum of 2-5 years of relevant work experience
Reading writing and arithmetic
Excellent communication skills
Ability to multi-task
Proficient in Excel Word
Attentiveness
Time management skills
Knowledge of the product

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thriveat work and at home. Our offerings include:

Competitive compensation with performance-based incentives and retirement savings plans with company match
Customizable group benefits including health dental life disability and travel insurance
Paid time off
Employee perks such as discounts on insurance wireless plans travel and more
Career development opportunities
A dynamic inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse inclusive and accessible workplace. We prohibit discrimination and harassment of any kind based on race color religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environmentpromoting dignity independence integration and equal opportunity for all including persons with disabilities. Accommodations including alternative formats will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact

Send us your application. Create something with TC Transcontinental.

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Required Experience:

Unclear Seniority

OverviewCreate value at TC Transcontinental.At TC Transcontinental weve got it made and thats because of the expertise of our team.We have been driving innovation since 1976.With approximately 7400 employees TC Transcontinental is a North American leader in flexible packaging a Canadian retail marke...