Location: Guadalajara
Schedule: 2 days 10:00 19:00 and 3 days 15:00 00:00 (You may choose the days that work best for you.)
English Level: B2 Intermediate

Salary: $28000 MXN / month
Additional Benefits:

• $1000 MXN grocery vouchers

• $500 MXN punctuality bonus

Extra shift bonuses for evenings or weekends

What Youll Be Doing

Operational Oversight & People Management

Oversee day-to-day operational execution for assigned employees ensuring consistent people-management practices and full compliance with internal KPIs SOPs and performance cycles.

Payroll Review & Accuracy

Review and validate employee payroll components including overtime vacations absences and schedule adjustments.
Identify discrepancies proactively by keeping employee information up to date.

New Hire Setup & Readiness

Coordinate IT packet assignment and system setup.
Ensure workstations and layouts are fully ready before the new hires first day.

Employee Change Management

Process changes related to shift modality job position salary benefits or client assignment within defined SLAs.
Serve as an advocate for assigned reps inside the organization.
Maintain active communication with CSM/AM regarding engagement levels and team wellbeing.

HR Incidents Reporting & PIPs

Manage HR incidents and Performance Improvement Plans.
Conduct monthly 1:1 meetings to review performance and operational issues.
Prepare and use internal reports and dashboards related to growth retention PTO usage KPIs and overall team health.

New Hire Onboarding & Engagement

Support and monitor the onboarding journey for all new hires.
Develop and track quarterly action plans based on engagement insights.
Identify risks early document success cases and implement strategies to reduce churn and elevate the employee experience.

Performance Review Cycle (PRC) & 1:1 Compliance

Ensure all steps of the Performance Review Cycle are executed on time.
Guide employees through self-reflections and manager reviews.
Conduct and document regular 1:1s in Rankmi ensuring follow-up on action items.

Supervision Coaching & Development

Directly supervise assigned team members.
Provide coaching mentoring and shadowing sessions regularly.
Offer continuous feedback to support performance improvement and professional growth.

Home Office / Hybrid Follow-Up

Monitor compliance and engagement for remote and hybrid employees.
Track trends in performance behavior patterns and retention data.
Translate insights into action plans and ensure effective follow-up with employees and internal stakeholders.

Core Skills & Qualifications

• Excellentverbal and written communicationin English (B2 level)

• Strongproblem-solving and conflict-resolutionabilities

• Ability tomultitaskand manage priorities effectively

• Customer-focused mindsetand positive attitude

• Calm and professional under pressure

Why Join Us

• Opportunity to grow within thelogistics and customer service industry

• Dynamic bilingual and multicultural work environment

• Competitive salary bonusesfor evening and weekend shifts

• Ongoingtraining and career development
  
  
  

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco será la Responsable y por ende quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecución de ejercicios pruebas y actividades de evaluación en general envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección resguardo de la información de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico .