Customer Support Representative
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Job Location:
Yakima, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Step into a role where your voice truly makes a difference! Medstar Transportation is searching for a dynamic Customer Service Representative who loves helping people and thrives in a fast-paced environment.
About the Role:
Customer Support Representatives are the frontline of support for our clients and customers. CSRs are responsible for responding to client inquiries accurately scheduling transportation services handling complaints and compliments and ensuring a seamless customer experience. They play a vital role in maintaining client satisfaction and supporting internal operations.
Duties and Responsibilities:
- Answer incoming calls in a professional courteous and helpful manner.
- Accurately schedule and enter trip data for clients facilities and brokers.
- Monitor reservation folders and ensure all trip requests are entered promptly.
- Provide information about services resolve client questions and clarify concerns.
- Document complaints compliments and unusual situations accurately and escalate to supervisors when appropriate.
- Complete all required double-checks follow-ups and customer satisfaction surveys.
- Assist in providing sales support and price quotes to clients and facilities.
- Help drivers locate difficult addresses using mapping tools (e.g. Google Maps).
- Respond promptly to inquiries via phone email and chat systems.
- Collaborate with other departments to gather necessary information in a timely manner to effectively address client inquiries.
- Maintain up-to-date knowledge of company policies broker rules contracts and services.
- Handle high call volumes and multitask effectively in a fast-paced environment.
- Participate in ongoing training performance reviews and team meetings.
- Promote a positive image of Medstar through professional and empathetic communication.
Requirements:
- High school diploma or equivalent required.
- 2 years of account management and customer service experience.
- Excellent verbal and written communication skills.
- Strong multitasking and time management in a fast-paced setting.
- Proficiency in Microsoft Office and Google Workspace and ability to quickly learn new software systems.
- Familiarity with Google Maps and trip routing.
- Typing speed of at least 40 WPM.
- Knowledge of State Federal DOT and ADA transportation regulations.
- Reliable punctual and dependable with strong attention to detail.
- Ability to remain calm and patient with clients including during difficult situations.
- Ability to work independently and collaboratively.
- Bilingual (English/Spanish) preferred; must maintain professionalism in all languages used.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We have provided safe, sanitized, and reliable services based on YOUR needs since 1984. Over 250,000 yearly medical and accessible trips in the pacific northwest, with 99% on-time performance.
