Director of Revenue Operations

Were Hiring!

Were looking for brilliant thinkers to join our #Rocketeers. If youve ever wondered what its like to work in a place where people enjoy their work and where talent is more important than the title then keep reading.

What is ScalePad

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver Toronto Montreal and Phoenix AZ. However we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge technology and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSPs operations analyze and uncover new opportunities and expand value to clients ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Todays Product of the Year G2s 2024 Fastest Growing Product and 2024 Best IT Management 2023 it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

As our Director of Revenue Operations you will power the core engine that supports our GTM teams. You will lead CS Operations Billing Sales Operations and GTM Tech Stack Management to ensure consistent and on-time execution across all functions.

You will run the operating rhythm that keeps Sales Customer Success and Finance aligned and moving forward. This includes clear intake processes timely follow-up and reliable data that supports confident fast decision-making. Your focus is operational excellence: building dependable processes removing friction and creating clarity so leadership can stay focused on innovation strategy and growth.

Responsibilities.

• RevOps Intake & Operating Rhythm:
  • Own the RevOps intake queue including triage prioritization task assignment and tracking to closure with clear SLAs and defined escalation paths.
  • Run a predictable operating cadence (standups status updates weekly operational reviews) that turns incoming requests into completed outcomes.
• GTM Tech Stack Stewardship- Operational ownership across:
  • HubSpot / GetAccept: Maintain user hygiene permissions views and lists template governance and approval routing in partnership with Sales Operations. Coordinate major structural changes with IT and GTM Engineering.
  • Chargebee & Chargebee Receivables: Support billing workflows manage invoice and collections exceptions and ensure month-end readiness in collaboration with Finance.
  • Gainsight (CS CE PX Community): Maintain playbook hygiene ensure execution of health-signal workflows and support renewal checklist readiness with CS Ops leadership.
  • Zendesk: Maintain intake categories routing hygiene macro governance and SLA monitoring with Support.
  • Gong Email LinkedIn: Oversee usage governance tagging and library hygiene and outreach conventions with Sales Operations.
• AI-Enabled Operational Execution:
  • Use AI features within the GTM stack (call summaries meeting notes email drafts checklist generation) to accelerate routine work while applying human review.
  • Monitor AI- and system-generated alerts (SLA breaches data anomalies) to trigger timely follow-ups and escalate deeper changes to the appropriate platform owners.
• Team Leadership:
  • Lead the CS Ops Billing and Sales Ops analyst team through capacity planning 1:1s coaching performance management and hiring collaboration.
  • Foster a culture of clarity documentation and predictable delivery.
• Governance & Risk Management:
  • Uphold access controls change-management checklists audit trails and post-change validation.
  • Escalate vendor platform and security concerns to IT as needed.
• Timezone & Operational Coverage
  • Maintain core Pacific hours with availability for occasional East Coast operational emergencies.

Qualifications.

• Proven leadership in Revenue Operations Sales Operations or CS Operations with measurable outcomes in queue management SLAs and stakeholder support.
• Team leadership: hiring coaching and performance management for operational analysts.
• Organizational rigor: exceptional follow-through documentation discipline and stakeholder communication.
• Hands-on operating experience with: HubSpot; GetAccept; Chargebee & Chargebee Receivables; Gainsight CS/CE/PX/Community; Zendesk; Gong; Email; LinkedIn Sales Navigator.
• Comfort using native AI features (summaries drafts checklists) with human oversight; avoids process redesign without owner approval.
• Schedule flexibility: Pacific-focused hours with ability to respond to East-coast operational emergencies.
• Sharp prioritization escalation and risk-management instincts; bias to clarity and closure.

What Youll Love Working As A Rocketeer:

• Everyones an Owner: Through our Employee Stock Option Plan (ESOP) each team member has a stake in our success. As we scale your contributions directly shape our future and you share in the rewards.
• Growth Longevity and Stability: Benefit from insights and training from our leadership and founder whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver Toronto and Montreal
• Cutting-Edge Gear: Whether in the office or at home youll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility outdoor ping-pong tables
• Comprehensive Benefits: Weve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid RRSP matching after one year of employment and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.
  

Dream jobs dont knock on your door every day.

ScalePad is not your typical software company. When we hire you we arent just offering you a job but rather we are committing to investing in both you and your long-term career. Youll help shape how this modern SaaS company operates and make a genuine impact on the future of our people product and partners.

We invite all qualified candidates to apply. Please note you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However only successful applicants will be contacted.

At ScalePad we believe in the power of Diversity Equity Inclusion and Belonging (DEIB) to drive innovation collaboration and success. We are committed to fostering a workplace where every individuals unique experiences and perspectives are valued and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences embraces fairness and ensures that everyone has an equal opportunity to contribute and grow. Together were creating an environment where diverse voices are not only heard but also amplified where everyone feels valued and where we can all achieve our full potential.

Please no recruiters or phone calls.

Required Experience:

Director