Remote Sales Team Leader

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Primary Objective/Purpose of the Job

Remote Sales Team Leader is responsible for definition and execution of the direct sales strategy through the Remote sales touchpoint. The main purpose is to significantly expand GPs new customer acquisition capacity by opening and running acquisition channel as an alternative to the existing face-to-face sales process (through sales reps). Management and development of the assigned portfolio leading to increased value for GP clients as well as their satisfaction and loyalty.

Remote Sales Team leader oversees and manages the internal or external outbound telesales department which is responsible for frontline processing all new business leads from all available sources (Bank digital online campaigns third parties member recommendations general public enquiries etc.) and allocation to relevant channel in order to maximize efficiencies and improve conversion rates.

Responsibilities

• Overall management of the outbound Remote sales channel

• Selection training coaching and development of the agents

• Development and execution of strategy for initial remote sales processing of all incoming leads (qualification scoring segment setting etc.)

• Setting the strategy for closing deals with new customers Overall responsibility for execution of new client acquisition process (Gform risk scoring KYC processes boarding)

• Qualification of leads information gathering and appointments setting for field sales reps in case of leads not fit for remote sales process (due to complexity size or other factors)

• Maintaining and improving set conversion rates

• Close coordination with individual members of field sales with the objective of improving conversion (some in-field presence with sales reps required)

• Interaction with key lead sources with the objective of improving quality and increasing the quantity of leads (some business trips required)

• Key collaboration with the Pricing Risk Reporting Customer Success Product Management Client Support etc. departments.

• Support of external sales identification of new leads sources and their onboarding

• Execution of X-sell campaigns to existing clients as per requirements

• Managing retention campaigns and care about all assigned segments

Knowledge and Skill Required

• Higher education preferred preferably in finance marketing business administration

• Background in sales preferably experience with B2B and acquiring sales

• Leadership skills with an ability to manage cross-cultural teams (NB this is a regional role and remote sales will cover all markets where GP operates on with native speakers)

• Ability to work in cross-functional teams

• High levels of energy

• Proactive can-do attitude

• Orientation on results

• Good written and verbal communication in both EN and DE languages.

• Ability to build and maintain positive working relationships.

• Demonstrate highest standards of personal integrity and ethical behavior

• Compliance with Internal Rules and Policies

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .