Job Description Summary

Job Description

Roles and Responsibilities

• An experienced engineer with key responsibility to manage Protection relay product related technical support case management repair inquiries and customer service delivery across the CEAP region.

• Key point of contact for local customer accounts in Taiwan and Hong Kong.

• Become the local and regional product expert to support customers and channel partners in their planning execution product training and services support.

• Become an expert in utilizing one of the best customer case management tool Salesforce own & deliver the resolution of post-sales technical customer issue cases.

• Work with & support an international team of GE VERNOVA factory teams based in UK Canada & India related to product services troubleshooting quotes product quality improvement customer feedback and sales.

• Troubleshoot analyze and resolve complex customer issues remotely and/or at site.

• Provide necessary technical details and improvement recommendations to R&D Quality teams for product and process improvements.

• Maintain accurate and traceable records works completed and prepare regular reports as and when required.

• Prepare quarterly back-charge reports for factories for warranty work completed.

• Maintain high standard in quality of work environment health and safety at work including working nearby HV/LV equipment.

• Engage with the customer promoting different service offerings product range and provide full pre/post-sales support to the sales team whenever required.

• Communicate technical support details project milestones time & service history sheets quality & tools/equipment requirements to the service leader.

Required Qualifications

• Degree in Engineering from an accredited university. Major in Electrical Power is preferred.

• Minimum 2 year experience in power system protection automation or control relay applications technical support and services.

• Expertise in protection relays communication and/or SCADA systems is a plus.

• Proficient in both spoken and written English and Mandarin is a must.

• Expertise in operating computers Windows MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.

• Able to travel domestically and abroad when needed.

Desired Characteristics

• Strong interpersonal skills supported by strong analytical troubleshooting and problem-solving skills.

• Ability to converse in local dialect.

• Able to work independently work with international factories willing to travel to customer sites.

• Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.

• Good interpersonal skills and able to manage internal and external stakeholders effectively including internal engineering and R&D functions as well as customers and independent third parties.

Additional Information