Operations Manager

OPERATIONS MANAGER

JOB SUMMARY

Manage all operations processes employees and projects. This position exercises discretion and independent judgement with respect to matters of significance.

ESSENTIAL DUTIES

• Administer company safety program including performing safety audits when necessary and stressing the importance of safety to all employees.
• Plan direct and prioritize elevator installations and modernizations service/repairs and labor needs; utilize project management software and other scheduling tools.
• Manage staff schedules and review and approve payroll.
• Monitor use and assignment of vehicles.
• Use accounting reports and programs to review job status to identify risk and opportunity including properly reporting fade issues prior to revenue.
• Develop and maintain strong working relationships with contractors elevator consultants construction firms and architects.
• Survey review and sign off on all bids including attending pre-bid meetings with construction sales representatives and providing technical input to calculate labor and material costs.
• Review and sign off on change orders purchase orders elevator turnover authorizations accounts receivable write-offs credits and other necessary approvals.
• Maintain strong familiarity of company standard operating procedures and products by attending company training classes viewing factory equipment updates and supplier goods; interface with corporate departments including the factory coordination and labor and consult with the management.
• Mediate and resolve complaints and problems of external and internal customers including meeting with local business agents to resolve issues involving union employees.
• Determine what materials need to be ordered for job completion coordinate order and arrange for sub-contracting portions of installations and service/repairs.
• Manage budget and spending.
• Perform necessary requirements such as: applying for and obtaining permits and scheduling permit inspections at job completion.
• Regularly communicate with field staff and make weekly crew visits and day one visits to manage safety site activities and progress of employees and customer document findings.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

15 - Mechanics

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Minimum 5 years in industry
• Requires a valid drivers license a satisfactory Motor Vehicle Report and forklift certification.
• Local Travel Expectations: 15%

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Problem Analysis
• Conceptual Thinking
• Decision Making

WORK ENVIRONMENT AND EXPECTATIONS

Job duties are performed within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is typically low to moderate.

When the employee has cause to visit a work site the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high precarious places and outdoor weather conditions. The noise in the work environment is often loud.

Requires a consistent physical presence at the branch office to oversee shared services functions and employees normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Frequent reaching stooping bending kneeling and crouching.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

PAY TRANSPARENCY INFORMATION

The 2025 base pay scale for this position and career level is below:

$113708 to $136205

This base pay range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors such as candidates location qualifications skills competencies and proficiency for the role.

In addition to base pay full-time employees are eligible for insurance (medical dental vision life short-term disability and long-term disability) and a 401(k) plan all subject to the terms and conditions of those plans which may change from time to time. Employees are also eligible for certain paid-time off benefits pursuant to our policies (which may change from time to time) and applicable laws.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or work conditions associated with the job. Furthermore the employer reserves the right to revise or change job duties and responsibilities as the need arises.

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other applicable statutorily protected group status under local state or federal law.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.