Sr. Voice Engineer Telecom
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Collaborate with other teams to ensure seamless integration of UCaaS services with clients existing IT environments.
Oversee the configuration deployment and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements business objectives and best practices.
Develop and maintain detailed documentation for UCaaS systems configurations and procedures.
Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
Ensure compliance with SOC2 standards in all UCaaS operations maintaining security privacy and data protection requirements.
Handle other duties as assigned by management
Qualifications :
Strong understanding of UCaaS technologies including VoIP SIP cloud-based communication systems and integration with other business systems.
Knowledge of network infrastructure security protocols and system integration.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
Ability to work independently and manage multiple projects in a fast-paced environment.
Excellent experience in Alianza Metaswitch CFS EAS Phone Provisioning Server Translations and Perimeta
Understanding of WAF technology and OrecX call recording.
Additional Information :
WHAT THIS COMPANY OFFERS YOU:
- Medical Benefits with optional supplemental services through AFLAC
- Paid Time-Off Plan
- Paid Holidays
- 401K with employer match
- AT&T Discount on personal mobile plan
This remote role is open to candidates anywhere in the US.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that ... View more
