The Training Associate is responsible for providing learning and development support to help the business area accomplish its operational goals. Overall responsibilities include assess training needs recommend training solutions schedule and deliver training sessions and measure and monitor trainee progress to ensure delivery of business results. Expected to deliver training that covers product process and systems knowledge as well as service skills development.
Job Duties and Responsibilities
Partner with business area management to assess training needs for products programs policies procedures processes technical systems and service skills and develop plans to address those needs.
Update and organize classroom training materials (training manuals job aids role-play simulations quizzes tests etc.) using prepared curriculum.
Deliver training in either classroom or virtual settings that incorporates use of adult learning principles and recognizes different learning/work styles.
Monitor evaluate and record effectiveness of training courses. Recommend and develop alternatives as needed.
Research and analyze training and development practices methodologies and trends and recommend new approaches.
Represent the training area on project teams and recommend training strategies and solutions as needed.
Serve in a training producer role for live virtual course delivery
Required to be on site periodically when supporting live program delivery including on site logistical support as needed
Limited Learning Management System (LMS) administration (course setup modification etc.)
Required Job Qualifications
Associates degree with focus on adult learning principles preferred.
1 to 2 years of training experience.
Knowledge of Thrivents insurance and/or investment products and/or banking preferred
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.
Required Experience:
IC
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