Customer Service Rep (4126)

Snellville, GA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a friendly and empathetic Customer Service Representative to join our team in Snellville United States. As a key member of our customer support team youll be the first point of contact for our valued customers providing exceptional service and support.

Answer incoming customer inquiries via phone email and chat in a timely and professional manner
Resolve customer issues and complaints with patience and empathy
Process orders refunds and exchanges accurately and efficiently
Maintain up-to-date knowledge of products services and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our CRM system
Identify and escalate complex issues to appropriate team members or management
Provide feedback and suggestions for improving customer service processes
Meet or exceed performance metrics and quality standards

Qualifications :

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Active listening skills and the ability to empathize with customers
Patience and the ability to remain calm in challenging situations
Efficient time management and multitasking capabilities
Proficiency in basic computer skills including typing and data entry
Experience with customer service software (CRM) preferred
Previous customer service experience preferred
High school diploma or equivalent
Ability to work flexible hours including weekends and holidays as needed

Additional Information :

Depth perception

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities perform repetitive tasks work alone and with others work under stress meet strict quality control standards deal with people analyze and compile data make judgments and decisions

Physical Requirements including but not limited to the following:

Standing

Most tasks are performed from a standing position

Walking

For short distances for short durations

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves

Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs wash walls perform maintenance

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists

Remote Work :

Employment Type :

Part-time

Answer incoming customer inquiries via phone email and chat in a timely and professional manner
Resolve customer issues and complaints with patience and empathy
Process orders refunds and exchanges accurately and efficiently
Maintain up-to-date knowledge of products services and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our CRM system
Identify and escalate complex issues to appropriate team members or management
Provide feedback and suggestions for improving customer service processes
Meet or exceed performance metrics and quality standards